Senior Support Services Representative

American Leather

October 2015 - Present
Dallas, TX

• Manages and distributes information to several retail and hospitality accounts across North America and overseas.
  • Responsible for support operations to retail accounts in nearly all contiguous US states, Mexico, and Canada
  • Coordinates purchase orders and projects for the Hospitality division with annual sales of more than $20,000,000.
    • Coordinates all Hospitality purchases orders that are fulfilled by three separate companies within American Leather. 
• Schedules purchase orders ranging from single piece model room reviews up to very large multi-year installations  to ship to clients per advance request dates to ensure project completion.
• Attended April 2016 High Point Market and performed duties such as greeting retail accounts, presenting product to both existing and new accounts, and providing support to all members of the
  sales team.
• Uses purchasing and production reports to adjust open orders   and provide rapid, accurate responses to valuable clients.
• Distributes shop drawings, finish samples, and other designer requirements to clients.
• Highly proficient in Adobe, Oracle and Microsoft Office applications.

Sales Manager

Hamilton's Fine Furniture

June 2006 - 2015
Walterboro, SC

• Managed and designed all advertisements including print, mobile, website, social networking service, and billboards.
• Utilized Adobe Photoshop and Illustrator to generate advertisements that conform to publishers’ printing guidelines.
• Maintained communications with advertisers: The Post and Courier, The Beaufort Gazette, The Island Packet, The Press and Standard, The Colletonian, Tailbase Web Solutions, Banner Marketing.
• Controlled and posted all content to social networking service (Facebook).
• Scheduled all marketing in advance of deadlines to ensure continuity and full disclosure.
• Loaded, packed, and secured furniture onto delivery trucks to ensure that product arrives undamaged.
• Installed furniture into customers’ homes successfully without damage to product or home.
• Continually sought new vendors with innovative business models to stay competitive in the retail industry.
• Attended High Point, North Carolina Furniture Markets annually from 2009 to 2012.
• Gathered information on new style trends, attended sales and marketing seminars, networked with guest speakers, vendor executives, technology experts, and other retail owners.
• Successfully introduced Smith Brothers of Berne quality upholstery which has become the largest display of product in the Lowcountry.
• Generated the highest sales volumes each year from 2009 to 2013.
• Provided all documentation and facilitated communication to secure the largest transaction in company history.
  • Produced Microsoft Excel spreadsheets depicting all aspects of the interior design for ten 1800
    square foot condos in Edisto Beach, SC.
  • Submitted pictures of all furniture, fabric, window treatments, rugs, mattresses, and accessories via
    email to Wyndham Hotels and Resorts for approval.
  • Managed the delivery and installation of the entire home furnishings order.

Lab Technician

Rock-Tenn Company

May 2003 - June 2006
Norcross, GA

• Conducted package-testing procedures using ISTA and ASTM-D testing standards for company clients.
• Used various types of equipment to simulate compression, vibration, edge drops, corner drops,
  extreme temperature, and humidity.
• Developed templates using Microsoft Word to streamline the process of generating reports for
  package performance.
• Provided analysis of results using Microsoft Excel and PowerPoint.
• Provided feedback for package designers within Rock-Tenn Company and clients.
• Facilitated business relationships within different branches and locations of the company to meet
  contractual obligations and expectations.
• Designed various types of fiberboard and corrugated fiberboard packaging to administer performance testing.
• Used ArtiosCAD software to generate existing package designs.
• Operated routing table to fabricate package designs.
• Performed in-house testing trials on corrugated fiberboard for quality control.
• Tested board for edge-crush resiliency, burst strength, and tear resistance. 
• Produced reports for the company production facility.
• Directed customized testing procedures on palletized POP display packaging.
• Worked with new clients to design specific testing procedures for large displays in warehouse retail
  environments.
• Used different materials such as corrugated PVC board and solid PVC board for weight and
  structural integrity considerations.
• Provided feedback to clients during their presentation of new product to develop efficient testing
  procedures.

Clemson University

Packaging Science

1998 - 2002