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help them when needed. Keeping the Classroom Happy: Make sure everyone feels happy and safe in the classroom, and that kids are excited to learn every day. Learning New Things: Keep learning yourself so you can be the best teacher for the kids. Pre School Teacher Kidzee MayAugust 2017 Planning Fun Stuff: Think up fun games and activities that help kids learn and grow. Keeping Kids Safe: Make sure the classroom is a safe place to play and learn. Teaching and Helping: Teach kids new things like how to share and play together, and help

member dan memecahkan masalah untuk mencapai KPI tim Memberikan dukungan berkelanjutan ke member secara langsung, menangani masalah atau pertanyaan dengan segera sehingga mereka dapat tetap fokus pada tugas mereka. Meningkatkan produktivitas tim dengan menerapkan proses kerja yang efisien dan secara teratur meninjau metrik kinerja Staff Social Media • Bank BCA MayApr 2019 Membalas pertanyaan yang nasabah tanyakan melalui akun social media (email, Twitter, IG, Youtube, chat/whatsapp) Meneruskan case tiket nasabah urgent ke tim terkait Staff Layanan Prioritas • Bank BCA SepApr 2017 Menghandel pertanyaan, request, komplain via panggilan telepon khususnya untuk nasabah nasabah VIP, VVIP, dan Perusahaan Membuat dan

integration, and adeptly troubleshooting and resolving backend code issues. Authored documentation for legacy functions and significantly streamlined the onboarding process for new teammates across multiple teams. Proactively implemented new features and maintained the UI component library shared across projects. Sr. Frontend Engineer, UNH3O & Passion Labs, Taiwan MayAug 2023 React/Next.js/TypeScript Developed a decentralized application (dApp) using Next.js framework, integrating both on-chain RPC calls and off-chain third-party APIs like Instagram, Twitter OAuth and Apple/Google wallet. The app allowed web2 brands and users to easily

into web applications. Proven ability to create web-based dashboards and reporting tools for data visualization. Expert in providing consultation on database design, optimization, and troubleshooting. Proficient in utilizing Power BI and DAX for interactive visualizations and advanced data analysis. Work Experience Senior Associate • GreyCampus EduTech MayAugust 2023 | Hyderabad,Telangana Developed, implemented, and optimized stored procedures and functions using T-SQL to improve database performance and functionality. Designed and developed analytical data structures to support business intelligence and reporting needs. Managed and maintained critical databases to ensure data integrity, availability, and security. Diagnosed

Word, Excel and Powerpoint). I have good motivation for progress and growing, eager to learn, and can work with a team or by myself. Proven track record in Data Entry and Collection Administrator, demonstrated by my current position at PT Grab Teknologi Indonesia and past roles at Bank Mayapada Int. Tbk Experience Data Entry and Collection • PT. Grab Teknologi Indonesia MarchPresent | Jakarta, Indonesia - Organize and manage application display on GrabFood according to schedule - Processing merchants who will participate in the promo campaign and do Quality Check - Create and process collection campaigns Prescreening • Bank Mayapada Int.

performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels. Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT). Conversation Skill facilitation and supervision. Recruiting CS Team Lead and representatives. Alphabit Fintech MayAugust 2022 Achievement: Establishment of FAQ/ Help Center by collaborating with PM and Marketing. Collaborating with colleagues to complete internal/ external document translation. Searching and analysing the highlight and downlight of various cryptocurrency wallets. Main Duties: Providing appropriate solutions to meet investors' needs, e.