Virtual POC Product Specialist / SME • Webhelp Malaysia Sdn Bhd 

9/ 2022 - until now
-Focus on foodpanda Rider service TW market.

-Assist Team Leaders and trainers in coaching and training agents on improving rider interaction and offering advisors guidance in SOP.

-Monitor and manage the headcount movement of a number of 200-300 agents in live to ensure the smoothness of operation. 

-Work with upper management and client to ensure appropriate decisions and actions were taken to improve agents’ service performance and meet SLA targets.

 -Handling real time analysis reports and also managing overtime applications. 

Customer Service Agent  • Webhelp Malaysia Sdn Bhd 

11/ 2021 - 9/2022

-Focus on foodpanda Rider service
-Handled and responded to over 300 rider and customer inquiries in all forms (chat, phone) daily.
-Good attendance in the recent until now

Business Developers  •  Elfland International CO., LTD. ( TW )

07/2020 - 10/2021

-To establish sales strategies and build customer relationships

-Built and maintain relationships with key contacts from potential clients, consulting companies and partners to gain new opportunities

-Create engaging text, image and video content

-Process orders, form, applications and requests

-Customer Service in Line Business, Web, Facebook and Instagram

Key achievement:
Boosted company revenue by 30% during the first year of employment

PR & Marketing Internship   •  Global Chinese International CO., LTD. ( TW )

07/2019 - 09/2019

-Assist in content making for marketing programs, launches, activities, roadshows & PR events

-Media invitations, organizing and attending events

-Communicate with customers through phone calls

Teaching Assistant •  Ming Chuan University ( TW )

05/2019 - 06/2019

-To perform relevant administrative ad-hoc tasks 

-To prepare teaching and learning materials

-To counsel students regarding academic and career