- Jobs
ResumeCreate your job-winning resume using our free resume builder.
PortfolioShowcase your skills and projects with a professional portfolio.ResumeCreate your job-winning resume using our free resume builder.Resume BuilderMake a resume for free.Resume TemplatesAccess our extensive library of professional & ready-to-use templates.Resume ExamplesGet inspired by real resume examples to create your own.Occupation GuideAccess resume writing guides tailored for different professions.Resume HelpGet expert advice on all things resume from our team of recruitment specialists.- ResourcesSuccess StoriesBusiness ExcellenceAbout CakeResumeFeatured Reads
- Hire
- Download our App
CakeResume Talent Search
Le Plan de Recrutement le Plus Efficace et Facile
Recherchez 800.000 CV et prenez l'initiative de contacter les candidats pour améliorer votre taux de recrutement. Le Choix de Centaines d'Entreprises
- Consulter tous les résultats
- Démarrer des nouvelles conversations sans limites
- Seules les entreprises avec un abonnement peuvent consulter les CV
- Consulter les adresses email et les numéros de téléphone des utilisateurs
Definition of Reputation Credits
Lee Yong Yen （ Erin ）
I studied and worked in Taiwan for 5 years.
Currently seeking a career in Malaysia where my experience and personal skills can be utilized.
Last year November, I'm pleased to join Webhelp family.
I had been working as rider service, which mainly deal with the work such as rider and customer consulting, customer complaint and so on.
I always work hard and carefully, I finish every work excellently and I'm hoping to get an offer of a better position.If an opportunity knocks , I will take it.
Phone No : 011-72366541
Email : [email protected]
Work Experience
Virtual POC Product Specialist / SME • Webhelp Malaysia Sdn Bhd
9/ 2022 - until now
-Focus on foodpanda Rider service TW market.
-Assist Team Leaders and trainers in coaching and training agents on improving rider interaction and offering advisors guidance in SOP.
-Monitor and manage the headcount movement of a number of 200-300 agents in live to ensure the smoothness of operation.
-Work with upper management and client to ensure appropriate decisions and actions were taken to improve agents’ service performance and meet SLA targets.
-Handling real time analysis reports and also managing overtime applications.
Customer Service Agent • Webhelp Malaysia Sdn Bhd
11/ 2021 - 9/2022
-Focus on foodpanda Rider service
-Handled and responded to over 300 rider and customer inquiries in all forms (chat, phone) daily.
-Good attendance in the recent until now
Business Developers • Elfland International CO., LTD. ( TW )
07/2020 - 10/2021
-To establish sales strategies and build customer relationships
-Built and maintain relationships with key contacts from potential clients, consulting companies and partners to gain new opportunities
-Create engaging text, image and video content
-Process orders, form, applications and requests
-Customer Service in Line Business, Web, Facebook and Instagram
Key achievement:
Boosted company revenue by 30% during the first year of employment
PR & Marketing Internship • Global Chinese International CO., LTD. ( TW )
07/2019 - 09/2019
-Assist in content making for marketing programs, launches, activities, roadshows & PR events
-Media invitations, organizing and attending events
-Communicate with customers through phone calls
Teaching Assistant • Ming Chuan University ( TW )
05/2019 - 06/2019
-To perform relevant administrative ad-hoc tasks
-To prepare teaching and learning materials
-To counsel students regarding academic and career
Preschool Teachers • Taska Red Apple
12/2015 - 01/2016
-Take care of children with love, patience, and care
-Prepare teaching materials and create a good learning environment
Education
2010 - 2015
SMK DATOK LOKMAN
PMR & SPM
2016 - 2020
Ming Chuan University ( TW )
Bachelor's Degree in Advertising and Strategic Marketing
Technical Skills
- Microsoft Word
- PowerPoint
- Excel
- Adobe Photoshop
- Adobe Illustrator
- Adobe Premiere Pro
Personal Skills
- Language spoken and written: Chinese, Cantonese, English andMalay
- Ability to work independently or as part of a team
- Good time management
- Good written and verbal communication skills
Lee Yong Yen （ Erin ）
I studied and worked in Taiwan for 5 years.
Currently seeking a career in Malaysia where my experience and personal skills can be utilized.
Last year November, I'm pleased to join Webhelp family.
I had been working as rider service, which mainly deal with the work such as rider and customer consulting, customer complaint and so on.
I always work hard and carefully, I finish every work excellently and I'm hoping to get an offer of a better position.If an opportunity knocks , I will take it.
Phone No : 011-72366541
Email : [email protected]
Work Experience
Virtual POC Product Specialist / SME • Webhelp Malaysia Sdn Bhd
9/ 2022 - until now
-Focus on foodpanda Rider service TW market.
-Assist Team Leaders and trainers in coaching and training agents on improving rider interaction and offering advisors guidance in SOP.
-Monitor and manage the headcount movement of a number of 200-300 agents in live to ensure the smoothness of operation.
-Work with upper management and client to ensure appropriate decisions and actions were taken to improve agents’ service performance and meet SLA targets.
-Handling real time analysis reports and also managing overtime applications.
Customer Service Agent • Webhelp Malaysia Sdn Bhd
11/ 2021 - 9/2022
-Focus on foodpanda Rider service
-Handled and responded to over 300 rider and customer inquiries in all forms (chat, phone) daily.
-Good attendance in the recent until now
Business Developers • Elfland International CO., LTD. ( TW )
07/2020 - 10/2021
-To establish sales strategies and build customer relationships
-Built and maintain relationships with key contacts from potential clients, consulting companies and partners to gain new opportunities
-Create engaging text, image and video content
-Process orders, form, applications and requests
-Customer Service in Line Business, Web, Facebook and Instagram
Key achievement:
Boosted company revenue by 30% during the first year of employment
PR & Marketing Internship • Global Chinese International CO., LTD. ( TW )
07/2019 - 09/2019
-Assist in content making for marketing programs, launches, activities, roadshows & PR events
-Media invitations, organizing and attending events
-Communicate with customers through phone calls
Teaching Assistant • Ming Chuan University ( TW )
05/2019 - 06/2019
-To perform relevant administrative ad-hoc tasks
-To prepare teaching and learning materials
-To counsel students regarding academic and career
Preschool Teachers • Taska Red Apple
12/2015 - 01/2016
-Take care of children with love, patience, and care
-Prepare teaching materials and create a good learning environment
Education
2010 - 2015
SMK DATOK LOKMAN
PMR & SPM
2016 - 2020
Ming Chuan University ( TW )
Bachelor's Degree in Advertising and Strategic Marketing
Technical Skills
- Microsoft Word
- PowerPoint
- Excel
- Adobe Photoshop
- Adobe Illustrator
- Adobe Premiere Pro
Personal Skills
- Language spoken and written: Chinese, Cantonese, English andMalay
- Ability to work independently or as part of a team
- Good time management
- Good written and verbal communication skills