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Definition of Reputation Credits
Lee Yong Yen （ Erin ）
I studied and worked in Taiwan for 5 years.
Currently seeking a career in Malaysia where my experience and personal skills can be utilized.
Last year November, I'm pleased to join Webhelp family.
I had been working as rider service, which mainly deal with the work such as rider and customer consulting, customer complaint and so on.
I always work hard and carefully, I finish every work excellently and I'm hoping to get an offer of a better position.If an opportunity knocks , I will take it.
Phone No : 011-72366541
Email : [email protected]
Work Experience
Virtual POC Product Specialist / SME • Webhelp Malaysia Sdn Bhd
9/ 2022 - until now
-Focus on foodpanda Rider service TW market.
-Assist Team Leaders and trainers in coaching and training agents on improving rider interaction and offering advisors guidance in SOP.
-Monitor and manage the headcount movement of a number of 200-300 agents in live to ensure the smoothness of operation.
-Work with upper management and client to ensure appropriate decisions and actions were taken to improve agents’ service performance and meet SLA targets.
-Handling real time analysis reports and also managing overtime applications.
Customer Service Agent • Webhelp Malaysia Sdn Bhd
11/ 2021 - 9/2022
-Focus on foodpanda Rider service
-Handled and responded to over 300 rider and customer inquiries in all forms (chat, phone) daily.
-Good attendance in the recent until now
Business Developers • Elfland International CO., LTD. ( TW )
07/2020 - 10/2021
-To establish sales strategies and build customer relationships
-Built and maintain relationships with key contacts from potential clients, consulting companies and partners to gain new opportunities
-Create engaging text, image and video content
-Process orders, form, applications and requests
-Customer Service in Line Business, Web, Facebook and Instagram
Key achievement:
Boosted company revenue by 30% during the first year of employment
PR & Marketing Internship • Global Chinese International CO., LTD. ( TW )
07/2019 - 09/2019
-Assist in content making for marketing programs, launches, activities, roadshows & PR events
-Media invitations, organizing and attending events
-Communicate with customers through phone calls
Teaching Assistant • Ming Chuan University ( TW )
05/2019 - 06/2019
-To perform relevant administrative ad-hoc tasks
-To prepare teaching and learning materials
-To counsel students regarding academic and career
Preschool Teachers • Taska Red Apple
12/2015 - 01/2016
-Take care of children with love, patience, and care
-Prepare teaching materials and create a good learning environment
Education
2010 - 2015
SMK DATOK LOKMAN
PMR & SPM
2016 - 2020
Ming Chuan University ( TW )
Bachelor's Degree in Advertising and Strategic Marketing
Technical Skills
- Microsoft Word
- PowerPoint
- Excel
- Adobe Photoshop
- Adobe Illustrator
- Adobe Premiere Pro
Personal Skills
- Language spoken and written: Chinese, Cantonese, English andMalay
- Ability to work independently or as part of a team
- Good time management
- Good written and verbal communication skills
Lee Yong Yen （ Erin ）
I studied and worked in Taiwan for 5 years.
Currently seeking a career in Malaysia where my experience and personal skills can be utilized.
Last year November, I'm pleased to join Webhelp family.
I had been working as rider service, which mainly deal with the work such as rider and customer consulting, customer complaint and so on.
I always work hard and carefully, I finish every work excellently and I'm hoping to get an offer of a better position.If an opportunity knocks , I will take it.
Phone No : 011-72366541
Email : [email protected]
Work Experience
Virtual POC Product Specialist / SME • Webhelp Malaysia Sdn Bhd
9/ 2022 - until now
-Focus on foodpanda Rider service TW market.
-Assist Team Leaders and trainers in coaching and training agents on improving rider interaction and offering advisors guidance in SOP.
-Monitor and manage the headcount movement of a number of 200-300 agents in live to ensure the smoothness of operation.
-Work with upper management and client to ensure appropriate decisions and actions were taken to improve agents’ service performance and meet SLA targets.
-Handling real time analysis reports and also managing overtime applications.
Customer Service Agent • Webhelp Malaysia Sdn Bhd
11/ 2021 - 9/2022
-Focus on foodpanda Rider service
-Handled and responded to over 300 rider and customer inquiries in all forms (chat, phone) daily.
-Good attendance in the recent until now
Business Developers • Elfland International CO., LTD. ( TW )
07/2020 - 10/2021
-To establish sales strategies and build customer relationships
-Built and maintain relationships with key contacts from potential clients, consulting companies and partners to gain new opportunities
-Create engaging text, image and video content
-Process orders, form, applications and requests
-Customer Service in Line Business, Web, Facebook and Instagram
Key achievement:
Boosted company revenue by 30% during the first year of employment
PR & Marketing Internship • Global Chinese International CO., LTD. ( TW )
07/2019 - 09/2019
-Assist in content making for marketing programs, launches, activities, roadshows & PR events
-Media invitations, organizing and attending events
-Communicate with customers through phone calls
Teaching Assistant • Ming Chuan University ( TW )
05/2019 - 06/2019
-To perform relevant administrative ad-hoc tasks
-To prepare teaching and learning materials
-To counsel students regarding academic and career
Preschool Teachers • Taska Red Apple
12/2015 - 01/2016
-Take care of children with love, patience, and care
-Prepare teaching materials and create a good learning environment
Education
2010 - 2015
SMK DATOK LOKMAN
PMR & SPM
2016 - 2020
Ming Chuan University ( TW )
Bachelor's Degree in Advertising and Strategic Marketing
Technical Skills
- Microsoft Word
- PowerPoint
- Excel
- Adobe Photoshop
- Adobe Illustrator
- Adobe Premiere Pro
Personal Skills
- Language spoken and written: Chinese, Cantonese, English andMalay
- Ability to work independently or as part of a team
- Good time management
- Good written and verbal communication skills