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Guide and support team, fostering a positive work environment. # Train and coach team for improved performance. # Monitor customer service metrics, implementing performance strategies. # Handle escalated inquiries and resolve complex issues. # Collaborate across departments for seamless customer experiences. # Address team questions, concerns, and escalations. # Lead team meetings to communicate updates and goals. # Identify and coordinate training needs. # Implement process improvements for workflow optimization. EducationProvidence University Mass Communication Skills KPI Management Project Management Training & Development Cross Functional Communications Data Analysis Language English — Proficiency Chinese — Native

and migration plans after business mergers and acquisitions. • Designed an unified pay-in infrastructure that serves multiple countries’ needs among sub- brands of the FUNNOW Group. • Led systemic modules development in terms of Billing, Sms, and Member services across sub- brands of the FUNNOW Group. • Collaborated with cross-functional teams including product development, marketing, customer service, and finance departments. • Able to effectively communicate and coordinate practical plans with various business units (BUs). 產品副理 • 格上汽車租賃股份有限公司 十二月七月 2022 Led