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at environmental protection. Work Experience AprPresent Assistant Customer Service Manager Lalamove # Foster positive teamwork and growth in a collaborative environment. # Collaborate across departments to enhance customer experiences. # Bridge communication between functional CX team and local teams for efficient coordination. # Monitor center performance daily and strategize for improvement. # Evaluate and improve L1 agent performance. # Manage manpower allocation based on order forecast. # Optimize workflows for efficiency and satisfaction. # Analyze customer feedback to enhance the user/driver app. # Develop quarterly strategies aligning with company

Zheng-Hong Jiang Software Developer 6 years of software development experience Main tech stack: JavaScript, React, Java, Spring 2 years of frontend and 4 years of backend implementing experience Serviced for a System Integration company, CRM+eCommerce product company Implemented projects from requirements gathering, user interface design and development I am willing to communicate with partners and customers to create products with a good experience. Besides daily development, I also like to learn new technologies and tools, share and discuss with the team to introduce suitable tools to improve the work process. / Taiwan / zh.