Talkdesk Language Skills: Fluent in Mandarin, Cantonese, Taiwanese and English Work Experience CoolBitX Technology Ltd, Client Experience Manager, Apr 2018 ~ Present • Educate customers about the CoolBitX App features, benefits and how to use CoolWallet. • Promote positive customer relations by consistently providing premier customer experience and satisfaction with a friendly demeanor, can do attitude, and willingness to help at all times. • Collect customer feedback, analyze customer needs and report to the relevant departments to enhance customer experience. • Develop standard operating procedures, product knowledge base and training materials for customer support and transportation processing. • Provide basic troubleshooting to
Full-time / Interested in working remotely
University of Toronto・
Economics