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propositions, translated features into tangible benefits and developed pricing schemes based on service offerings. • Customer Experience and Customer Success: Held experience workshops, mapped customer journeys, improved process efficiencies, and developed service capabilities to meet customer expectations. • Marketing strategies and UI/UX improvements: Multichannel marketing and messaging, set campaign budgets and timelines, achieved average monthly 1.3 million imp. and 1.1 million reach through social media. Improved website layout and SEO, keywords ranked top 3, created new 2,500-3,500 monthly organic traffic. • MQL and Account Management: Bui...

target performance of 100 million. ・ Set sales plans and promotion schemes, monitored the progress of sales, controlled expenses and inventory. ・ Set store operation policies and optimized store processes. ・ Developed new business model in cooperation with delivery platforms and payment platforms. ・ Executed brand CRM project, responsible for the construction and optimization of the new membership system. Sales Supervisor • Nestle Taiwan - Nescafe Dolce Gusto AugOct 2019 Key account managing of the department store and home appliances store channel (2017/8~2018/3; 2019/5~2019/11): Planed and optimized t...