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and guides. Produced and sent sales and KPI reports to managers to provide overview of business health and profitability. Senior Quality & Traning executive • Fullerton India Credit Company Limited AugustFebruary 2023 Handling quality and training of west zone collection team Performing audits of team assigned Conducting training of new hires and agencies Developing training content and process SOPs Planning BQM plans and taking initiatives for improvement Planning and executing employee engagement activities Conducting and participating in calibration Conducting performance review of team assigned Conducting quality induction for new hires Providing feedback on areas of improvements Planning ...

meet customer business objectives. Derive business insights from Google and third party data to formula actionable plans to create business impacts. Work on international expansion strategies with top tier eCommerce clients, especially focusing on SEA region. DBS Bank- Corporate Strategy for Digital Innovations - August,June, 2018 Strategic planning and implementation, including system, process improvement and customer experience design. Responsible for ecosystem engagement to create innovative products for customer acquisitions and transactions. Collaboration with corporate financial solution team to deliver tailor made solution to customer as part of product pitch. Management of project/product

engineers to finish first 3D smart factory system that became a benchmark within the company. Organized team to finish our first 3D MR real-time management system. Led product team in developing release of new features, like edition mode, multi-device synchronization, and file management. Improved internal process, arise in operation efficiency to more than 20%. Established standard file management rules and reduced wasted time. Established efficient communication tunnel, promoted multi-department cooperation. Imported Kanban and Milestone Chart, project progress can now be traced. Used DFD to find out the time wasted in

Vikas Pratap Singh Manager - Digital Marketing at SHL India As an accomplished digital marketing professional with a decade of experience, I have been instrumental in helping numerous organizations achieve their financial objectives. I am passionate about leveraging digital channels to optimize performance and exceed organizational goals. | [email protected] Skills Social I've been involved both in operational and strategic levels. This experience offers me the ability to control the full process for most of the digital projects as doer, manager or consultant. Strategy Experienced to manage the scope whether it's

Planning for ongoing maintenance and version updates. Achievement: - Completed, tested, and launched within three months, and it has been in operation for nearly a year. - Achieved an 81% "Very Positive" rating on Steam. 2. FiveToTheTenth : - This mobile app integrates various functions, including access control systems, payment processing for transactions, and reservation management, to provide convenience for the residents of the building. Supports IOS/Android. R&R: - Provided guidance to client-side developers for UI design, API integration, and the use of libraries. - Established server architecture and specifications. - Resolved technical issues related

new testing team. Provided guidance on planning from business logic documents and led efforts to ensure a comprehensive understanding of business processes. 2. Skill Development and Cross-Team Communication Mentored the team on testing techniques and fostered effective communication across different teams. Ensured a seamless integration process from development to testing to release, emphasizing the importance of minimizing frequent releases. 3. Process Integration Oversaw the entire development lifecycle, from planning based on business logic to implementation and testing before release. Emphasized a structured approach to avoid frequent releases and introduced Playwright and Pytest

and resolve moderately complex IT system hardware, software, network and user issues. Ability to setup laptops, phones, and printers. Contribute to projects such as software implementation and training. As needed, instruct end users about the appropriate use of equipment and/or software. Assist with technology planning and implementation of technology projects. Create and update documentation for systems and processes. Remote Desktop Technical Support • RealPage , Inc. OctoberJanuaryRichardson, Texas) Strong understanding of approved tools to assist in daily tasks such as ConnectWise Toolset, MS Intune, etc. Supported Office 365 applications, local and network