CakeResume Talent Search

documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies Identified and resolved customer needs promptly and efficiently. Facilitated audits and process reviews to spot performance bottlenecks and drive improvements. Developed training programmes for new hires, harnessing expertise to create relevant materials and guides. Produced and sent sales and KPI reports to managers to

reducing defects, ensuring timely deliveries, and contributing to overall operational excellence. Tainan, West-Central Dist, Tainan City, Taiwan https://www.linkedin.com/in/sax-chen-a20b1b96/ [email protected] of Birth: 1978/12/24 Expertise: 1. Supplier Management & Quality Assurance: Exercised comprehensive oversight across OEM suppliers in three countries, ensuring a steady supply chain and consistent product quality. Upheld stringent quality standards through proactive supplier management, on-site evaluations, and integrating quality control tools like PPAP into supplier processes. 2. Continuous Improvement & Cost Optimization

簡孝誠(Siao-Cheng Jian) I have nearly 7 years of experience in leading QA team to conduct and maintain quality management system, and handling audits of the third-party, clients and the regulatory authority. During my tenure of QA Head, I successfully completed 4 laboratory accreditations and 1 ISMS certiêcation. Prior to QAH, I had more than 5 years of experience in research and development of new drug. New Taipei City，[email protected] Experience 創源生技 GGA Corp. Project Manager Apr 2022 ~ present Provide total solution to customers for

such as tech talks, case studies, and code review mentorship. • Develop auto-renaming system for TMF using DIA reference model. (using CodeIgniter) • Develop Investigational Product Management platform. (using CodeIgniter) • Develop Global Clinical Trial Management System. (using Laravel) • Develop API Center. (using Slim and Lumen) • Develop Quality Issue Management System on BPM. • Implement Contract and Timesheet features on BPM. • Maintain Business Process Management (BPM) leave application. • Maintain Oracle Agile PLM. (using Java PX) • Provide support for the TMF quality review system, SharePoint, and IT Helpdesk. Tools: XAMPP/LAMP, CentOS, PHP

黃凱弘 Kyle Huang 7 年經驗的軟體手動 & 自動化 QA，喜歡用 Python 撰寫各種小工具解決生活中許多 routine 的工作 QA automation engineer / Software development engineer in test Taipei/ Hsinchu, TW [email protected] Manual Test planning Establish test cases Writing test reports New function testing, regression testing, user acceptance testing (UAT) Bug tracking Test case management: TestRail , Testmo Issue management: Jira, FogBugz Automation Programing language: Python Framework: Appium, Selenium, Unittest, Pytest, Allure DB: PostgreSQL, NoSQL

Wanlin Lin [email protected] https://www.linkedin.com/in/wanlinlin/ https://github.com/WanLinLin Taipei, Taiwan A React developer with six years of experience in developing single-page applications and server-side rendering products. An open-minded learner in web technologies, adept at working in cross-functional teams. A positive and proactive Scrum developer dedicated to delivering product improvements and maintaining high-quality code. Professional Experience Frontend Software Engineer - foodpanda Taipei City, Taiwan・Remote・MayDec 2023 As the leader of the Dine-in

with quality and material shortage issues. We overcame all the difficulties and the project with this fancy light design entered the stage of mass production on time eventually. I served as contact window between IT and users. Collected user's needs and discussed the system solution with programmer. And system successfully generated the table that could make my colleagues work more efficiently. Education National Central University Industrial ManagementNational Chiao Tung University Industrial Engineering and ManagementSkills Word PowerPoint Excel Microsoft Office Cross Functional Communication Negotiation ERP (SAP/ORACLE) Languages Chinese — Native or Bilingual English — Fluent