increase product usage rate and first purchase rate. - 10% increase in click-through rate for new registration welcome emails - 30% increase in product usage rate, and 5% increase in first purchase rate. Customer Service Team Leader SepAprCustomer Service Operations Management ◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. ◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. ◆ Responsible for integrating service support for projects in other business units and collaborative partner proj...
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Unemployed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
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International Business/Trade/Commerce
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