CakeResume Talent Search

Vijay Narayan Operations Manager • Hyderabad, IN • [email protected] An MBA graduate with 10+ years of experience in project management, Budget Preparation, Budget analysis, Cost optimization. Increased profits to current company by 13% without adding revenue. Operations Manager - Colonial Constructions • Play a significant role in long-term planning, with the view to delivering operational excellence. Maintain the administration, budgeting, monitoring, reporting, communication and liaison at a level acceptable to the Board. • Implement, maintain and manage an effective system of controls throughout Colonial constructions covering non-financial as well as financial controls

team performance, career growth, and job enrichment opportunities. Process Improvement and Automation: Spearheading initiatives to improve customer experience by streamlining existing processes, leveraging automation, and optimizing Chatbot communications. Implemented TnQ guidelines and managed the Quality & Training team to ensure consistent and effective customer service procedures. Customer Feedback Analysis: Collected, tracked, and analyzed customer feedback to gain valuable insights into customer satisfaction (CSAT%) and brand performance (NPS%). Utilizing data-driven insights to suggest internal improvements, enhancing overall customer experience. Technology Integration and Deployment: Deploying new internal products, including App features automation, Chatbot automation, WhatsApp chat integration