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product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. - 10% increase in click-through rate for new registration welcome emails - 30% increase in product usage rate, and 5% increase in first purchase rate. Customer Service Team Leader SepAprCustomer Service Operations Management ◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. ◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. ◆ Responsible for integrating service support for projects in other

讓設計團隊得以支援不同專案，提升整體設計效率 推動易用性測試 Usability Test 進入專案開發 負責帶領兩位初級設計師。 UX Designer/Product Manager JulFeb帶領 3 人 UX/UI 設計團隊 設計 Ultron App 產品路線圖 負責 WBS 產品工作分解結構 Product Designer OctFeb獨立完成 iOS Design System，設計可重用元

Development Assistant Manager Athenex • 七月三月 2022 • Analyze functional requirements, designing systems, conducting testing, and optimizing performance. • Manage teams through activities such as tech talks, case studies, and code review mentorship. • Develop auto-renaming system for TMF using DIA reference model. (using CodeIgniter) • Develop Investigational Product Management platform. (using CodeIgniter) • Develop Global Clinical Trial Management System. (using Laravel) • Develop API Center. (using Slim and Lumen) • Develop Quality Issue Management System on BPM. • Implement Contract and Timesheet features on BPM. • Maintain Business Process Management (BPM) leave application. • Maintain Oracle Agile

over 40% with rich product content DecemberMarch 2019 Channel Marketing Manager ASUS Computer Inc. Defined product positioning and messaging, and formulates winning GTM launch strategies by working closely with a cross-functional team and Ad agencies. Strategizes and coordinates the full range of outbound marketing activities to generate awareness and win business. ● Drove product marketing strategy for North America in alignment with product management and sales, vertical markets ● Managed cross-functional teams such as technical marketing, social media, PR. creative teams to ensure successful product launches ● Planned and executed p...

and Toshiba) 3. Assembly HVM team from 2022/03 till now -Qualcomm HVM device yield management and quailty issue handling -Support project for new factory established -New machine buy off planning -Coordinate with cross-department working difficulty SepJun 2011 University degree: Applied mathematics from National Chiayi University. SepJul 2014 Master degree: Applied mathematical - Statistic team from National Chiayi University. Skill Product quality monitor and sampling size definition Product yield management 8D report writing ATV related knowledge (IATF16949 and VDA6.3) Quality control with Five tool (APQP/PPAP/SPC/MSA...

案。 With 8 years of experience in system development, including a 6-year tenure as a Product/Project Manager, I specialize in retail e-commerce and payment system integration. I have led and successfully executed numerous high-profile web and app development projects. Proficient in the entire product lifecycle management, team collaboration, and customer requirement handling. Possess a wealth of expertise in delivering efficient, innovative solutions that meet and exceed client expectations. New Taipei City, Taiwan 工作經歷 Product Owner • 覓去股份有限公司（PChome集團子公

for troubleshooting. Skilled in effective critical thinking and integration, leading to efficient task execution. Overcome challenges with a positive attitude. Well communication skills with team and vendor. Taipei City, Taiwan Email :[email protected] Phone:Work Experience Server PM LCFC • 一月Present Server product NPI management, labor estimate, and lead project reaching each project milestone Cross-function communication and coordination among manufacturing sites and customer development teams. Project risk assessment coordination Manage project change requirements for execution Provide clear project status update Ability to deal with ambiguity situations between internal/external