CakeResume Talent Search

HUAN-CHIN CHEN Product Manager Taipei, Taiwan Huan-Chin Chen is a product manager at Neousys Technology Inc. She is currently focusing on automation and AI computing domain. Formerly, Huan-Chin held a bachelor’s degree major in Electrical Engineering awarded by National Taiwan University inBesides her major, she has also self-learning much knowledge related to computer science like C++ Language, Data Structure, and Full Stack Development, which have prepared her for technical skills both in hardware and software domains. The time during her college years has led Huan-Chin to creative thinking, problem

to increase product usage rate and first purchase rate. - 10% increase in click-through rate for new registration welcome emails - 30% increase in product usage rate, and 5% increase in first purchase rate. Customer Service Team Leader SepAprCustomer Service Operations Management ◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. ◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. ◆ Responsible for integrating service support for projects in other business units and collaborative p...