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Taiwan
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Customer experience director, growth director, operation, strategy management Consulting
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Airbnb
E.SUN Commercial Bank, Ltd.
IKEA
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商之器科技股份有限公司
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Avatar of Leo Sun.
Avatar of Leo Sun.
Leo Sun
Marketing Lead(Analysis, Strategy, CRM) | Taipei Market Team @IKEA
・
2023 ~ Present
Customer experience director, growth director, operation, strategy management Consulting
Within one month
propositions, translated features into tangible benefits and developed pricing schemes based on service offerings. • Customer Experience and Customer Success: Held experience workshops, mapped customer journeys, improved process efficiencies, and developed service capabilities to meet customer expectations. • Marketing strategies and UI/UX improvements: Multichannel marketing and messaging, set campaign budgets and timelines, achieved average monthly 1.3 million imp. and 1.1 million reach through social media. Improved website layout and SEO, keywords ranked top 3, created new 2,500-3,500 monthly organic traffic. • MQL and Account Management: Bui...
Word
PowerPoint
Excel
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
國立政治大學（National Chengchi University）
・
Marketing

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.