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CakeResume Talent Search

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Taiwan
台灣
New Taipei City, Taiwan
Taipei City, Taiwan
台北市, 台灣
新北市, 台灣
Customer Service
IT
Sales
Tech
Less than 1 year
1-2 years
2-4 years
4-6 years
6-10 years
10-15 years
More than 15 years
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Chihlee Institute of Technology
致理科技大學
Taiwan
台灣
Japan
Singapore
Tokyo, Japan
日本
東京都, 日本
Full-time
Communication & relationship-building skills. Listen attentively
Critical Thinking and Problem Solving
Customer Service
Data Driven Decision Making
Educational Training
Management Skills
Product Management
Project Management
Solutions To Problems
Stakeholder Management
Yes
1-5 people
10-15 people
Within one month
Pre-sales/Technical Support
Software Project / Product Management
Bachelor of Arts (BA)
Bachelor’s Degree
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2015
2014
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Asus 華碩電腦股份有限公司
Autra media
BenQ Corporation
ICOP Technology
Kaipo technology
PTSGI Group
Self-employment
Interested in working remotely
Part-time freelancer
Non-freelancer
Chinese - Native or Bilingual
English - Fluent
English
4-6 years
6-10 years
10-15 years
More than 15 years
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Avatar of Hsiao-Jen Cheng.
Avatar of Hsiao-Jen Cheng.
Hsiao-Jen Cheng
Project Manager Technical Support @BenQ Corporation
・
2019 ~ Present
Pre-sales/Technical Support
Within one month
pre-sale and after-sale team for online chat and social media communication - HQ trainer to worldwide technical support engineers with up-to-date troubleshooting technic and technic that new products use - Decision maker for RMA, DOA, and NPI request from regional office Technical Sales Engineer ICOP Technology • OctoberMay 2019 Key accounts management for order inquiry, technical issue, and daily operation for pre- and after-sale service. Specialist in customer service, issue verification and troubleshooting, and document writing for product user manual, issue troubleshooting and product design, etc. - Revenue of a key account distributor increased continually at least
Educational Training
Customer Service
Troubleshooting
Employed
Full-time / Interested in working remotely
6-10 years
Fu Jen Catholic University
・
English Language and Literature
Avatar of Eliot Chen.
Avatar of Eliot Chen.
Eliot Chen
Past
Customer Service Manager @Asus 華碩電腦股份有限公司
・
2022 ~ 2023
Software Project / Product Management
Within one month
Eliot Song-Ren, Chen Customer Service Manager|ASUS|SaaS|Cloud 6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs. My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei，TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM and Customer Data Management Platform as a PdM And collaborated with four engineers and the customer service team
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Unemployed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
・
International Business/Trade/Commerce

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.