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Claire Lai / 賴培欣

Taiwanese, 1994, Mar 20.
English and Mandarin speaker.

Social Media Marketing / Event Marketing / Kids Club Attendant / Butler / Sales   

Work Experience

BESV, Sales and Marketing , Jun 2020 ~ Now

Brand Sales / Event Marketing Planner / Brand Activity Assistant / Social Media Management / Customer Service / Public Relationship / Maintenance service


BESV is an international company which provides Electricity Paddling Bike. Since I joined the company I have attended at least ten times brand promotion activities also design two times event marketing that makes the annual sales performance increase by 35%.

When I'm speaking to the customers, I show them respect by looking at their eyes, patiently listen to their needs and recommend them the product which meets their expectation. I bring my experience to the team and help the manager to build up a positive and cheerful environment in the working place.

Besides that, I also manage social media, such as Facebook and Instagram for BESV Taiwan in order to improve the engagement with customers and build a smooth conversation with online guests, making sure that our customers getting the best service and solve their concerts immediately.

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JW Marriott Maldives Resort and Spa, Kids Club Attendant, Aug 2019 ~ Jun 2020

Program Design / Babysitting Service / Game and Activity Host / Customer Service / Art and Crafts Making / Group Building / AED Training / Mandarin Translation / GM&RM Resort Welcome Card Writer / Butler Skills / Customer Thoughtful Gesture Creation


I joined the JW Marriott Maldives Resort and Spa during the pre-opening time which makes me have the opportunity to create a unique kids club program with the team and manager. I also attended the Front Office training for Customer Service and Butler skills. Working with the international team is an amazing experience for me, I have learned how to cooperate and communicate with one another, respecting the differences and appreciating any single assistance. Teamwork is what I enjoy therefore I would always take care of my colleagues and make sure everyone is happy with the team. There is one thing I want to high light which is I had the pre-opening training with the Marriott Global Team that brings me more confidence to make dictions and not afraid to take the responsibility for it.

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YOGAMIII, Sales and Course Consultant, Jul 2018 ~ Jul 2019

Cash register (Cash Credit Card) / Yoga Promoting / Member Registration / Course Consultant / Workshop Assistance / Classroom Management / Customers Service


Yoga is one of my favorite hobbies so I had decided to make more people understand it and choose the kind of yoga that suits them the most, I joined the yoga studio "YOGAmiii" in Taiwan as a Front Desk Sales, I'm grateful for this job which brings me not only the knowledge for yoga but also friends in the same interest. My achievements came from the members when they told me they are happy and appreciate my suggestions, which building the trust between customers and me that is how they become loyal to the company as well.

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SETH ASCETIC, Customer Service Specialist, Nov 2016 ~ Mar 2019

Public Relations / Administration / Customer Service / Butler Service / Switchboard Service / VIP Reception / Table Service / Customer Complaint / Activity Design And Host


Seth Ascetic is a private fitness club in Taiwan that provides luxury service with butlers, personalized fitness programs by physical therapist teams and nutritionists. I was one of the butlers and the club member's secretary. My job is to make sure they feel valued, enjoying, and trust our professional program. I cared about customer feelings, listening to their opinions, observing their needs, and meeting their satisfaction so I win a lot of member's trust that made me feel cheerful, and enjoy my character. Besides that, I have the experience of design and hosting an annual banquet for the company, assist the workshop to cooperate with yoga clothing brand " Lululemon", design the training for coffee and beverage for the club butlers, maintaining the public relationship with a cooperating company.

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SEPIA COFFEE, Barista and Waitress, Sep 2013 ~ Mar 2015

Coffee and beverage making / Table service.


I had a part-time job when I was in college because I wanted to support my life by myself meanwhile I could learn useful skills to be a barista. Waitress sounds like an easy job but it's not true, there are many details including how you keep your enthusiasm with difficult customers? How much do you understand for customers? Not to mention you need to work quickly and flexibly.

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Education

Providence University, Bachelor Degree, Tourism, 2012 ~ 2016

TOURISM/RECREATION RESOURCE PLANNING & MANAGEMENT, TRAVEL INDUSTRY MANAGEMENT, HOTEL & RESTAURANT MANAGEMENT, AND TOURISM INFORMATION SYSTEM

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Fontys University of Applied Sciences​, Coursera, English, 2015 ~ 2015

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Project


The Grand opening perform 

Since my lovely front office partners and I had known about the Grand opening for JWM, we decided to perform the traditional dance of Maldivian for our resort and the guests that were a pleasure to me to bring our guests the remarkable memory.

The beach banquet of little Griffins 

To bring our little guests an unforgettable memory for the Xmas, my manager, and the team cooperates with F&B, front office to design and host a beach dinner banquet for the little guests which makes their patients extremely highlight on their journey.


The FAMiLy by JW Program

The content of the program comes up with the entire team besides that I have the honor to design the program outlook for this amazing program it wins me not only a hight note from the manager and director but also let me have the opportunity to design the program coming next, for example, Christmas, Easter...etc.

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