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Introduction to the job

As a Data science engineer in CS Operational Excellence team, you will be part of the digital transformation journey within Customer Support OPS towards sustainable improvement in data automation, data visualization and systems applications with the aim of creating value and reducing wastes.
You will provide support to the line organization and co-ordinate the necessary training and coaching to employees, including leadership teams, and build internal capabilities through train-the-trainer concepts.
Being as part of the CS Operational Excellence team, you will respectfully challenge the status quo and act as a role model for Lean thinking, and thereby act as a change agent to help ASML’s Customer Support sector in the transformation towards a Lean organization.

Role and responsibilities

As a Data Science Engineer, you will be playing multiple roles in CS operation excellence journey,

• Automation enabler, to deliver automation improvements by developing solutions for the existing data processing work. i.e. to use macro to replace manual download from SAP, manual summary in excel, manual sending reports by email.

• Solutions developer, to deliver applications to help CS site operation or teammates to do systematic analysis, data tracking and data visualization for certain management purposes, like cross site support tracking system, CI tracker.

• Data Science role to

(a) Perform data mining, data benchmarking from actual performance data, machine data, QCDS KPIs, dashboard, SOs, and other sources.

(b) Provide insights from data mining analysis to higher management and input to lean strategy

(c) Support improvement projects for digital measurement and monitoring after improvement.

(d) Create proactive and predictive data model to help operation for fast reaction or act before issue happen.

• Change agent for the solutions developed, to roll out and train larger group and encourage high adoption to maximize the potential benefits of solutions, together with team members.

• Benefit validator and visualizer, to visualize & validate the benefits gain from automation or system development, prove the system effectiveness and ROI (return of investment)

• Responsible to uplift OPS department capability on data analytics, data automation and dashboard creation through training, workshop and problem solving journey.

• HK BI (Hoshin Kanri Business Intelligence), make item 1~6 connect to HK long term goal and feedback timely by dashboard system design in each tier to support right decision in right time.

• Lean Knower, thinker and supporter and utilize digital method to improve, standardize and engage in lean journeys.

Education and experience

• Master's degree in math, computer science, or another related field

• Experiences in Program coding/System development Project Leader / Lean / LSS

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

• Has strong ability to use a range of different IT techniques (VBA, Python, database softwares, PowerBI, PowerAutomate, PowerAPPS, SAP);

• Fast learner, clear logic, can execute tasks even with new software/applications.

• Task orientation, be digital problem solver for the organization

• Actively gives and seeks constructive feedback;

• Crisp communicator at all levels (operational – executive);

• Can train and coach others;

• Delivers fact-based and well-structured messages in a range of different formats, e.g. presentation, written messages. Business English both spoken and written is required;

• Great networking skills, able to work at multiple levels of the organization, from team members on the field to Senior Managers;

• A belief in 'walking the talk' and working as a member of a team;

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amount of information with attention to detail and accuracy

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

This position resides in Operation excellence team under customer support organization