HMI Applications Engineer

Job updated 11 days ago

Job Description

Your main responsibilities:
-Provide technical support / recipe setup at customer sites.

-Troubleshoots recipe / equipment problems. Co-work with HW and support teams for troubleshooting and result test after escalation.

-Complete on-site diagnostics and service calls. Handles complete product functionality in the various product families/platforms.

-Responds to emergency service calls as required.

-Instructs customer operating technicians on system operation and maintenance.

-Help the sales department with customers needing help or advice in applying the company’s products.

-Help the marketing department to collect competitor information during customer communication and discussion.

-Provide bug issue and new feature reports to Jira system for escalation.

-Complete H2H tool performance and gap defect with competitive tools.

-Do 1st line customer management for job request, issue, and complaint.   

1
No requirement for relevant working experience
Regular earnings reach NT$40,000
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Logo of ASML Taiwan 台灣艾司摩爾.

About us

Be part of progress.

We make machines that make chips; the hearts of the devices that keep us informed, entertained and safe. Devices that improve our quality of life and help to tackle the world’s toughest problems. We build some of the most amazing machines that you will ever see, and the software to run them. Never satisfied, we measure our performance in units that begin with pico or nano.

Whether you are a student or an experienced engineer, whether you want to design or build, work with customers or software code, we are looking for people like you to help us push technology further. Explore what we have to offer. If it sounds interesting, let’s stay in touch. If it sounds right for you, let’s talk about how you can be part of progress.

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總部位於荷蘭的ASML (台灣艾司摩爾) 是全球最大晶片微影設備市場的翹楚,為半導體製造商提供微影設備及相關服務。全球十大半導體廠皆為ASML的客戶。ASML是一個國際化的企業,在微影設備市場的佔有率達80%以上,用於研發的支出以員工人均計算名列歐洲第二。2019年的全球銷售額逾118億歐元。36年來,ASML透過和客戶及供應商的緊密合作,搭配上高效能的營運流程,以及來自全球的優秀員工,逐步開創了我們在晶片微影領域的技術領先地位。ASML 致力成為全球主要半導體製造商之重要夥伴,協助其設計研發及整合高階系統,開發可用於各類資訊科技產品、行動通訊及物聯網相關產品的晶片。



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