• About the assignment:
• Contribute to the creation and operational implementation of the local customer relations' action plan.
• Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience.
• Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
• Implement the global solutions, services and tools that support easy and fast check out, and a safe and secure working environment.
• Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other cost drivers.
• Ensure a customer-friendly, efficient and cost-effective execution of the payments process.
• Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession.
• Maintain relations with external and internal partners, e.g. cash in transit company.
• Ensure operational excellence in daily operations in order to enhance the easy buying experience.
• Support proactively with customer insights for business and functional improvements.

About previous experience and skills:

•Sound understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment.

•Experienced in creating and implementing short-term plans and following up goals.

•Proven customer-focused mindset.

•Self-reliant and motivated with a proven ability to work as part of a team as well as independently.

•Self-confident and assertive with the ability to influence through the use of customer insights.

•Ability to set clear expectations and directions.

•Proven record/experience of developing people and organisations.

•Good analytical and numerical skills.

•Ability to communicate confidently and clearly in the local language(s) and English