Return & Refund Business Analyst / Operations

Job Description

- Take ownership of analytical projects end-to-end from extracting & exploring data, generating a hypothesis, building a structured analysis, and rigorously evaluating methods and results
- Draw insights from data sets and apply data-driven methods to solve return & refund operational challenges
- Collaborate with relevant teams and colleagues to refine process and introduce initiatives to improve the return & refund experience
- Communicate ideas and findings in a logical and structured manner to management

Requirements

- +2 years’ experience of data analysis
- Problem-solving and root cause identification skill
- Experience/proficiency in Excel functions/ SQL
- Strong attention to detail and numbers
- Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them
- Flexible and adaptable; able to work in ambiguous situations and under pressure

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About us

蝦皮購物 (Shopee) 是東南亞和台灣地區領先的電子商務平台。是一個為本區域量身定制的,并且通過強大的支付和物流支持為客戶提供方便,安全和快速的線上購物體驗。
蝦皮購物的目標是不斷增強我們的購物平台,成為本區域用戶電子商務的首選。蝦皮購物擁有廣泛的產品種類,從消費類電子產品到家居生活,美妝,母嬰,時尚與健身器材。
蝦皮購物作為一家Sea的公司,於2015年首次在新加坡推出,並已擴展到馬來西亞,泰國,台灣,印度尼西亞,越南和菲律賓。
Sea是大東南亞數字娛樂,電子商務和數字金融服務領域的領導者。Sea的使命是用科技改善消費者和小企業的生活,並以SE為標誌在紐約證券交易所上市。

Team

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