We only scratched the surface. The online travel industry is an extremely dynamic and competitive space. Our aim is to deliver compelling designs that create a world-class customer experience. You will have a key role in defining the future of our products that reach millions of customers. Despite our size, we operate in a startup-like environment.

Work in the heart of Asia. This is an amazing opportunity if you're looking for an exciting adventure abroad while expanding your international research capabilities. You get a chance to live in one of the most beautiful and most visited cities in the world!

This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Bangkok.

Responsibilities

• Triage and evaluate incoming requests, identify complex user experience problems and high-impact projects, and deliver findings in time for them to be useful and relevant.
• Design and execute studies that address both user behavior and attitudes, using the right methodology for the right question
• Generate insights that shape how product teams think about medium and long-term product strategy
• Work cross-functionally with many stakeholders including product management, data science, design, engineering, and marketing
• Communicate insights in creative and compelling ways
• Develop and innovate on our mixed-methods user research practice
• Manage through ambiguity, work autonomously, and multitask in a fast-paced environment
• Act as a thought leader in the domain of research, while advocating for people who use our products
• Provide mentorship to more junior user researchers on the team as they support collaborative research efforts and execute independent projects