Training& Quality Lead

Circles.Life

Job Description

Job Description:

Circles.Life is looking for a Training & Quality Lead who is meticulous, energetic and have a passion for customer service improvement and satisfaction. He/she will be based in our Taipei office.

As a key member of our team, your responsibilities include but not limited to:

● Identify, plan and implement key projects to improve quality, reduce cost, increase productivity and improve cycle time by reducing wasted time, scrap, rework, etc. resulting in significant business improvement and customer satisfaction.
● Responsible for targeting completion of process improvement projects within a specified time frame while achieving a cost reduction goal.
● Develop and coordinate the performance excellence / performance improvement vision and deployment planning as defined by the Management Team.
● Achieve buy-in from all decision makers for the successful application of performance excellence / performance improvement. Create team processes for optimizing results.
● Actively lead projects and provide individual contributions after key projects have been identified.
● Liaison with partner vendors and other members of the organization in assessing, tracking and reporting the financial benefit of a Performance Excellence project.
● Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives.
● Coordinate communication activities and market the process and results by publicizing goals, plans, progress and results.
● Perform ad-hoc tasks as needed

Requirements

● Experience in learning & development program management, preferably in a customer support and/or contact center environment. ● People management experience, with at least 2 years managing leads and supervisors. ● Prior experience as a training facilitator, or recruiter or managing training strategy. ● Experience interacting with learning management systems. ● Experience establishing and running a quality assurance program involving service delivery. ● Experience participating in work optimization programs such as Six Sigma or other improvement methodologies. ● Strong project and time management skills with ability to stack rank and execute quickly against critical business priorities.multi-task. ● Able to meet deadlines with a high level of credibility, integrity, professionalism, customer service and motivation. ● Well-developed interpersonal and organizational skills; detail-oriented, highly motivated and self-starter skills ● Proven ability to make very difficult tradeoffs to drive outcomes. ● Experience in leading and managing employees, individually and in a team / project environment

Salary

80K ~ 120K TWD/month

10K TWD Signing Bonus

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10K TWD Invitation Bonus

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Circles.Life

台北市信義區信義路五段

About us

Circles.Life is World’s first and most successful digital telco. We have a mission: to re-imagine the mobile experience for the digital consumer through our customer-centric mobile platform and disrupt the multi-trillion dollar global telco industry. We launched our services in Singapore in 2016 and have since gained market share quickly while delivering best-in-class customer experience. Currently, Circles.Life beats all other telcos on metrics like NPS, subscriber growth, average data used per subscriber and overall customer satisfaction. Circles.Life 是全球第一間也是目前最成功的數位通訊公司。我們致力於改變傳統對於電信通訊的想法以及經驗,藉由整合以及利用網路雲端數據提供全新的通訊平台,讓消費者對於電信有新的一層體驗。 於2016年成立於新加坡,因提供了最好且最專業的客戶體驗服務,讓Circles.Life在短時間內快速成長。在新加坡已打敗許多經營多年的傳統電信,且用戶持續增長中。 Circles.Life已完成最新一次的募資,將於2019年拓展版圖至澳洲,台灣,以及印尼。期待能有更多充滿幹勁的夥伴能加入這個極具潛力的產業。

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