Digital Channels and Experience Journey Manager

Job description:

• Design, implement, and manage digital initiatives to convert citi’s products and service to mobile APP, Internet banking, and other potential digital channels.
• Able to complete end to end system implementation from requirement taking, BRD, FR, Gap analysis, testing, and cutover.
• Ensure the operational stability of assigned digital journeys.
• Solve system incidence or customer digital UI/UX frictions with correction and improvement plan.
• Able to communicate and work with region team to delivery digitalization results.
• Digital Data analysis ability to generate MIS reporting and dashboard.

Experience:

• Minimum 5 years working experience, knowledge and working experience in digital banking channels and system project management preferred.
• Minimum 3 years Experiences in internet services management, web management, or mobile app design, launch, and implementation is preferred.
• Experiences in working with regional and global team for new initiative implementation is preferred.
• Digital marketing and promotion experience is a plus.

Skill:

• Good in English writing/communication
• Good in MS offices, especially excel and power point
• Programming experience is preferred