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確保客戶端的軟體平台功能正常運作並及時反應異常狀況 輔導新客戶軟體系統操作程序 定期關心客戶使用軟體系統狀況 維護和了解Cynopsis Solutions所有產品的流程的操作 與所有新舊客戶保持良好關係，以確保高水平的滿意度 即時了解Cynopsis解決方案的發展並相對應地為客戶提供建議 確保即時回應客戶突發狀況並後續跟進