Applications for this position are currently paused
Updated about 1 month ago

Job Description

• Provide technical support to a large scale of products.

• Take ownership of the incident calls by providing acknowledgement, resolution and set expectations from the actual technical analysis.

• Log, investigate and track technical issues from clients.

• Closely monitor application events via web-based monitoring system.

• Be familiar with escalation procedures when working with responsible departments, depending on the severity of an incident.

• Adhere to incident management KPI's.

• Ensure risks or concerns are maintained accordingly that could influence the quality of the software delivery or support and that timeframes are communicated properly.

• Work closely with other teams to ensure effectivity of resolving incident calls, and effective communication with other teams.

• Deploy products' features and fixes to live environments whilst understanding the potential impacts on various systems.

• Document technical articles and problem resolution steps in company knowledge base system.

• Identify and develop ideas to enhance tools, process, training, techniques etc.

• Work diligently and responsibly on all live environments.

• Provide excellent services to both internal and external parties in a timely manner.

• Standby or On call is required for this job position


Skills, qualifications and experience

-Relevant Degree or post-secondary education (Ex. BSc IT / IS).

-Basic understanding of Network infrastructure, IT system monitoring tools and service management concepts.

-Microsoft Certified IT Professional (MCITP 2008) and/or Microsoft Certified Solutions Expert (MCSE 2012).

-Any modules or certification covering Microsoft SQL 2008 / 2012 / 2014.

-Experience with mobile app / API / IIS / MS SQL/PowerShell

-ITIL V3 certification would be a beneficial.

View all jobs
View all jobs
1 years of experience required
750,000 ~ 1,200,000 TWD / year
Partial Remote Work
Personal Invitation Link
This is your personal referral link for job invitation. You'll receive an email notification when someone applied for the position via your job link.
Share this job
People who applied for this job also applied for
Logo of the organization.
Entry level
38K ~ 50K TWD / month
Logo of the organization.
Entry level
60K ~ 100K TWD / month
Logo of 數位森林科技股份有限公司.

About us

Digital Forest Technologies is a world-class technical services provider, dedicated to serving the Asian Pacific region. We are always looking for fun-loving people to work with, those with a talent and passion for information technology. We strive to harness the latest technologies and creative ideas which challenge our teams daily to grow their skillset, driving forward the company’s service offerings. Our mission is to always provide the best innovative, reliable, and efficient technical services to our customers while supporting an immersive online experience.


Core Value (核心價值) :

1. Proactive (主動積極 ) : We take the initiative to make things happen

2. Integrity (誠信) : We always do the right thing, not the easy thing.

3. Innovation (創新) : Good is never enough. We always seek newer and better ways

4. Enthusiasm (熱忱 ) : We tackle all challenges without hesitation, and always maintain a positive outlook.

5. Multi Culture Collaboration (文化融合) : We ensure a harmonious working relationship, working together as one global team to achieve a common goal regardless of race, gender, or nationality.


Avatar of the user.
Avatar of the user.
Human Resources
Avatar of the user.
Team Lead


Mid-Senior level
1M ~ 1.3M TWD / year