JOIN OUR TEAM IF YOU

• Have 0-2 years of working experience with a Bachelor’s degree or equivalent
• Have >1-year Customer / Technical Support experience. Fresh graduates with internship experience with Customer / Technical Support are welcomed to apply.
• Have impeccable written and verbal communication skills in both English and local language
• Have advanced Microsoft Office skills (Excel is a must and obsessed to Data Analytics)
• Basic understanding and knowledge in Rest API.
• Basic programming language such as PHP, Javascript, CSS, SQL, HTML
• Have excellent organizational skills and have demonstrated the ability to work in a fast-paced, high-pressure environment for long periods of time.
• Are committed to excellence, and self-improvement
• Basic knowledge and understanding in Marketing Technologies like Messaging, Analytics CDP, Attribution is an added advantage.
• Have a strong Interest in problem-solving translated from data

YOUR DAY MIGHT INCLUDE

• Provide onboarding support to new customers by following the established SOP’s
• Timely execution of requests (Customer or technical) from the customer success team
• Gather user feedback and needs, and provide constructive suggestions to internal and external stakeholders to ensure smooth customer service flow
• Work with cross-functional team on ad-hoc projects for anything customer related
• On-going daily support for existing customer focused on retention and growth

#加分條件

✔️有Google Tag Manager 或 Google analytics 使用經驗
✔️對 Facebook Pixel 有使用 / 串接的經驗
✔️有Git / PHP 經驗
✔️具備高度適應力：能有效率地處理多樣任務、並快速適應各種狀況
✔️具備分析能力：針對客戶的需求與問題需以細心、積極與負責的態度應對
✔️渴望學習，主動接受挑戰，富有創業家的精神並且願意盡力付諸實行。
✔️具備高度適應力，能有效率地處理多樣任務，並快速適應各種狀況。
✔️喜歡協助團隊解決問題也能獨立思考執行。
✔️具備解決問題的能力與執行力，面對各種需求與問題，都有細心、積極與負責的態度應對。
✔️能夠使用或熟稔以下其一，越多越加分：Symfony / HTML / CSS / RESTful API / Javascript / PHP / MySQL。

#DigitalMarketing #SaaS #MarTech