Provide onboarding support to new customers using automated onboarding process
Timely execution of requests (Customer or technical) from the customer success team
Maintain the cleanliness of the pipeline of opportunities and growth for the Customer Success team within the local market
Gather user feedback and needs, and provide constructive suggestions to internal and external stakeholders to ensure smooth customer service flow
Contribute to feedback to the internal team on product improvements to enhance customer engagement based upon their experiences.
Work with cross functional team on ad-hoc projects for anything customer related.
Document troubleshooting and problem resolution steps.
Researching on various All-in-One Cross Channel Platform and Digital Marketing tools, processes and concepts.
Driving & managing customer success activities + outcomes in the Taiwan market
Establishing the company’s definitions and goals for customer growth
Identifying opportunities for continuous improvement and learn from best practices in the industry
Requirements
JOIN OUR TEAM IF YOU
Have 0-2 years of working experience with a Bachelor’s degree in Digital Marketing, International Business or equivalent.
Have >1 year Customer support experience. Fresh graduates with internship experience with customer support are welcomed to apply.
Have impeccable written and verbal communication skills in English and local languages
Have advanced Microsoft Office skills (Excel is a must!)
Have excellent organizational skills and have demonstrated the ability to work in a fast-paced, high pressure environment for long periods of time.
Are committed to excellence, and self improvement
Obsessed about Digital Marketing, Martech and Customer Success with a strong application/integration background as well as previous experience managing customer’s escalations.
Ematic Solutions is a marketing and technology consultancy that helps B2C companies build a fully integrated, high-ROI digital ecosystem. We are a team of digital marketers, engineers, designers, copywriters, operation specialists and customer success practitioners spread across the world.
We are both professional and fun to work with. At Ematic, you are immersed in a flat and open culture. We support every colleague to achieve their long-term growth through work and create opportunities for you to interact with colleagues from different countries and cultures. We don’t just grow as a business, we grow as individuals together. Join us to build an exciting career.
Ematic Solutions 是一家行銷和科技整合的諮詢顧問公司,主要幫助 B2C 公司打造完整集成的、高 ROI 的數位行銷生態系統。我們的團隊由遍佈全球的數位行銷人員、工程師、設計師、撰寫文案專家、營運專員以及客戶經理組成。