Our Operation Excellence team is core to our client-centric business. They are front lines working with our customers, CS team, and business to activate, support, and grow Company’s customers every day by helping them be successful in their own goals.
The candidate will lead, manage and provide effective guidance to team members in their work processes on top of his daily BAU responsibilities and reporting on metrics.
[Job Responsibilities]
Be the lead or go-to person to focus and monitor the performance of the operational excellence team.
Ensure timely account openings and response turnaround time by the team.
Ensure timely and accurate fund deposit/withdrawal by the team.
Handle new customer requests by mail in a professional manner.
Provide expert advice to the team on complex issues.
Escalation of operational, regulatory, and other risks to line manager and stakeholders as appropriate.
Collaborate with cross-functional teams to ensure seamless execution of business operations.
Work closely with key stakeholders, including internal teams and external partners to execute the department’s overall strategy.
Other tasks assigned by the Manager.
May be required to work on duty on the special festival or public holidays/weekends required including the midnight shift.
[Job Requirements]
Fluent in English including written and verbal communication skills. Mandarin is a plus.
Preferably Senior or Team lead in Banking/Financial Services or equivalent.
Knowledgeable and experienced in banking operations, account documentation, risk management, and fund settlement is preferred.
Proficient in basic office skills such as Word, Excel, PowerPoint, etc.
Mature, strong analytical and problem-solving ability.
Strong communication and interpersonal skills and the ability to manage relationships at all levels.
Strong process and project management experience.
Willing to work on rotating shifts.
Immediately available is preferred.
台北市中山區南京東路三段168號5樓之3
ＨYTECH GROUP 2016年於澳洲成立總部， HYTECH(海科) 是全球領先的管理技術諮詢公司，專注於推動金融科技產業的企業技術轉型，致力於滿足客戶需求和客製化解決方案。
我們結合專業的產業知識與創新思維，在業務和技術的交叉點中擴展市場，於雲端服務、網絡安全解決方案、IT 諮詢和其他支援等，提供點到點的數據分析與系統解決方案。此外，我們透過各項技術專長，幫助全球組織和商業領袖提供商業戰略，協助並解決他們所面臨的挑戰。
採用扁平化的管理，提高員工參與度及工作效率，讓團隊成員以公開、透明的方式自在工作，也為全球客戶提供卓越的商業價值服務。
台北辦公室均位於交通便利的市中心，擁有明亮的工作空間及舒適的休息區；無限量供應咖啡、茶水及小點心，讓員工擁有輕鬆的上班環境與心情。
Hytech is a globally leading management technology consulting company, specializing in driving the enterprise technology transformation in the Fintech industry. We are dedicated to meeting customer needs and providing customized solutions.
By combining professional industry knowledge with innovative thinking, we expand our market presence at the intersection of business and technology. We offer end-to-end data analytics and system solutions in cloud services, network security, IT consulting, and other support areas. Additionally, through our various technological expertise, we help global organizations and business leaders develop business strategies and assist them in addressing their challenges.
We employ a flat management structure to enhance employee engagement and work efficiency, allowing team members to work in an open and transparent manner. This enables us to provide excellent business value services to our global clients.
Our Taipei office is conveniently located in the city center, providing bright workspaces and comfortable rest areas. We offer unlimited supplies of coffee, tea, and snacks, creating a relaxed working environment and atmosphere for our employees.