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Senior Technical Writer

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Job Description

Job Description

inline is a SaaS company focused in restaurant productivity, ordering, delivery, and CRM. We help restaurants manage their reservations, customer relationships, takeouts, and orders. Many famous restaurants and chains in Taiwan, Australia, Hong Kong, Singapore, Malaysia, and Japan use our services to grow their business. We care deeply about the people who do the hard work of running restaurants and retail stores, and we work closely with them to help make their businesses awesome.


Companies such as Google, Apple, Instagram, Facebook, LINE, Grab and Uber use our web services and applications, and work with us behind the scenes, to make the global food ordering industry go. Would you like to work with a rising global company that serves thousands of businesses and 150M+ users across APAC? That's what we do.

We are looking for a skilled technical writer to take overall responsibility for English language localization and technical documentation of our platforms. As a senior technical writer at inline, you will work as part of a team that uses a full scrum process to deliver a high quality distributed web system. You will work closely with both our design and our product engineering teams to ensure our platform is natural and native-feeling from both application workflow and language perspectives. You will also have opportunities to learn new B2B services and technologies with engineers at Facebook, Stripe, Google, LINE, Uber etc to help our restaurant clients.

Benefits

We are always looking for the best talent in the software industry. We know how rare your talent is, and we understand its value. We offer premium benefits packages, including:

  • competitive salary
  • flexible schedules
  • free lunches and dinners
  • opportunities to work in our foreign offices, including New York City, Tokyo, Singapore, Sydney, Hong Kong, etc.

Requirements

Responsibilities and Duties

  • Take overall responsibility for English-language localization across our range of platforms and services
  • Design programs to identify and refine trouble areas in our software
  • Collaborate with team members to define, design, and ship new features and products
  • Generate technical guides and documentation for end-users, platform integrators, and developers
  • Co-work with teams across our company, including Sales and Account Management to prioritize work and identify key strategic areas for improvement
  • As a member of inline's Product Engineering team, you will be proud to know, understand, and practice the Code & Ethics established by the ACM & IEEE for software engineers: https://ethics.acm.org/code-of-ethics/software-engineering-code/

Qualifications

Required:

  • Perfect, native English
  • 3+ years professional experience as a technical writer or QA engineer
  • 3+ years professional experience developing a released, end-user-facing web or mobile application
  • Candidates with primary backgrounds in English teaching will only be considered if they can demonstrate strong technical ability. i.e. Some coding skill.

Nice to have:

  • Experience creating technical system diagrams
  • Understanding of high-level cloud platform architecture and infrastructure
  • Experience in manual software testing
  • Extensive background in prose-writing, Liberal Arts education, or similar.
  • Conversational Chinese

Interview process

Location & Interview process

  • Most candidates will go through a screening interview plus one or two rounds of technical interviews.
  • Expect an interview challenge which you'll need to complete independently.
  • This position is available in our main offices in Taipei only. Remote working is limited to 1 day per week.
  • Visa Support is available for this position.
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1
4 years of experience required
60K ~ 90K TWD / month
Partial Remote Work
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Logo of inline 樂排股份有限公司.

About us

inline 是一套專攻餐廳經營者使用,提高餐廳管理桌況及訂位效率的雲端管理系統公司,我們有超過千家餐聽正在使用我們的系統,其中包含了多個連鎖餐飲集團、米其林星級餐廳、百貨商場及特色名店。並與多個美食相關平台業者合作,讓餐廳增加曝光率並有穩定成長的客源。

inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers.


Team

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Content Creator
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Account Manager
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VP - Operations
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General Manager - Taiwan
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Co-CEO
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Dev Manager
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Sales Manager
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Sales Manager
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Sales Manager
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Development Manager
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PM
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Revenue Ops
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Workplace Operations
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CS Manager
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Finance Manager
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Head of Customer Success APAC
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Revenue Ops
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Finance Executive
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Senior Finance Executive
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Finance Transformation
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People Ops
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CoS
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Engineering Manager
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Senior Account Manager
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PeopleOps Associate
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Product Designer

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