Provide high-level technical support to the customers included pre-sales/post-Sales.
Analyze technical issues and co-work with RD / PM to improve product quality and stability.
Participate in configuration guides, web / on-site customer technical training, and issue solving, exhibition support, network diagnostic, etc.
Product technical presentation material preparation.
Issue represent and testing to have the feedback to RD /PM team
RMA request inspection and follow-up.
Assistant Dept Head on FAE team management.
5+ years’ experience in Ethernet switch, or fieldbus gateway server, or wireless gateway AP, or L2/L3 network solution architecture for technical support.
Experience with networking products, especially in PLC application, L2/L3 network Managed Switch & Router / Wireless field application.
Able to go for global business travel independently.
Familiar with troubleshooting, problem-solving and analyzing products and network analysis technology.
Familiar with Wireshark, Omnipeek, L2 / L3 protocols, Industrial protocols, TCP/IP, RFC, IEEE 802.X series, and other related knowhow for application.
Self-motivated and passionate.
Fluent in English
台北市松山區敦化北路167號14樓
專注於科技業、傳產製造業與半導體產業的中高階層的技術及管理職的人力招募，為客戶及求職者提供人才招聘媒合、企業諮詢、人才分析及市場資訊，使客戶與求職者獲得最有效準確之趨勢與資訊，以創造出更優質的專業服務體驗。