JOB PURPOSE
*To lead the technical relationship with important customers, including jointly planning activities, tracking open issues, coordinating resources, and documenting the status.
*To take the lead in resolving technical issues for customers, facilitate the communications among multiple parties and identify necessary support resources (including escalation handling) from customers, vendors, and internal parties.
*To handle customer post-sales activities like service provisioning, service reconfiguration, and service enhancement.
*To coordinate and communicate with customers regularly in order to ensure customer satisfaction and prepare quality improvement plans in order to further enhance the overall service levels
*To act as a project lead for customer major projects and to ensure successful project delivery.
*Responsible for Customer Experience and customer platform-related documentation.
KEY ACCOUNTABILITY AREA
*Experience in creating project documentation (scopes of work, and project plans) and client-facing presentations and communications.
*Prepare status reports regularly, and provide updates of projects to client and the stakeholders on all project-related issues and changes
*Proactively monitor multiple project statuses and keep good relationships with customers and internal stakeholders
*Prepare quality improvement plans with customers, vendors, and internal parties.
*Handle customer provisioning, service reconfiguration, enhancement, and take the lead on customer issues troubleshooting including storage, virtualization, systems, network, CDN, and security platforms.
*May work on odd hours due to customer projects, complaints, and issues
Core Critical Competencies:
*Experience in managing projects for Cloud, Hosting, and ISP platforms
*Basic Knowledge of Internet technologies like TCP/IP, HTTP(S), SMTP, DNS, BGP, SSL, HSRP, Vlan, Router, Firewall, and Load Balancer
*Good project management, interpersonal and communication skills
*A strong sense of responsibility, quality service, and customer-oriented.
*Able to work under pressure with limited time and multi-tasking.
*Willing to take challenges and work as a team in achieving business goals.
台北市內湖區陽光街246號3樓
諾德資訊由一群網際網路專業人士創立，主要係提供高性能的安全網際網路服務公司。我們也提供一系列全方位服務，例如：雲端託管服務、伺服器託管服務、優化Internet網路傳輸及安全的內容網路傳輸（CDN）服務，以加強每個客戶的線上業務競爭力。
諾德資訊致力於網路技術提升，不斷的優化和創新雲端服務及內容網絡傳輸技術，並針對客戶的需求開發專屬的服務。因為我們希望與客戶之間培養長久與信賴的合作關係。除亞洲地區客戶外，公司更積極拓展全球業務，如美國和歐洲。
諾德資訊提供良好的報酬及員工福利，並針對每個員工提供教育訓練，再藉由工作中累積專業技術能力。公司深切的相信擁有一個優秀的工作團隊，才有機會創造雙贏的局面。
諾德資訊現正邀請具有工作熱誠的人才加入我們這個大家庭，一同努力建立先進的網際網路，創造一個愉快的工作環境。
經營理念Credible : We keep promises and transparency. We never compromise.
Responsible : We response aptly and promptly. We strive to exceed expectations.
Dedication : We are devoted and engaged. We champion this environment and culture.