Serving as the first point of contact for internal customers seeking technical assistance over the IT ticketing system.

Provide day-to-day support to ensure the smooth running of IT facilities ( computers, network devices, printers....) as well as end-users requirements;

Troubleshoot and resolve application issues, maintain and update technical support documentation;

Asset management: follow hardware delivery process, IT inventory status updating.

Be able to support non-production teams in event/seminar/office facilities.

Holding a Diploma degree in related fields is an advantage;

Minimum 01 year of relevant experience operating in a similar role;

Knowledge of OS installation and troubleshooting (Mac, Windows, Linux...)

Good understanding of computer systems, mobile devices, and other tech products;

Good interpersonal and communication skills to interact effectively at all levels;

Analytical and troubleshooting skills;

English communication skill is an advantage;

Initiative, enthusiasm, and willingness to learn in a fluid and fast-paced environment;

Has a passion for technology and wants to make a difference with technology solutions.

Patient is an important skill.