Senior Salesforce Administrator

Updated about 23 hours ago

Job Description

▲ About Splashtop 

Splashtop is a SaaS company offering industry-leading remote access / support services, one-to-many video conferencing, and mobile mirroring apps. Our product range covers multiple platforms (Windows, macOS, iOS, Android) and is highly regarded in the IT and education community (see: www.splashtop.com and www.mirroring360.com or look for Splashtop in App Store / Google Play).  

Requirements

▲ What will you do in this role?

  • Manage Salesforce.com CRM including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.
  • Hands-on configuration of new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflow rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages.
  • Focus on user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the system.
  • Partner with global business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customization that solve critical business needs.
  • Keep up to date with Salesforce releases, features and best practices. Make recommendations to management regarding implementation as appropriate.
  • Hands-on experience in performing complex data loads.
  • Participate in change management process. Drive communication efforts across relevant stakeholders.
  • Evaluating complex business and technical requirements, communicating inherent security risks and solutions to technical and non-technical business owners.

▲ Basic Qualifications

  • Bachelor’s degree.
  • 5+ years’ experience implementing and configuring Salesforce.com.
  • Solid understanding of and detailed experience with the Salesforce.com architecture.
  • A demonstrated ability to understand and articulate complex requirements.
  • Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end-users.
  • Proven ability to build effective partnerships with business owners and technical partners.
2
5 years of experience required
1M ~ 1.6M TWD / year
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About us

Splashtop Inc. /splæʃ.tɑːp/成立於矽谷,為全球包括美洲、歐洲、亞洲、中東及非洲用戶提供新一代遠端存取與遠端支援軟體及服務,包括批次作業、大量裝置管理和虛擬實驗室等進階功能。公司現有客戶橫跨娛樂、物流、汽車、飯店、金融、保險及科技產業,其中不乏全球五百大企業,如迪士尼 (Disney)、聯邦快遞 (FedEx)、奇異 (GE)、萬豪國際 (Marriott) 和豐田 (Toyota) 等;亦為政府及教育研究機構,如美國疾病預防控制中心 (CDC)、哈佛大學(Harvard University) 、麻省理工學院 (MIT) 提供技術支援。

2021 年初,由 Sapphire Ventures 領頭與其他 3 位長期投資者挹注五千萬美元與追加一千五百萬美元資金,Splashtop 亦成為市值估計超過 15 億美元的「獨角獸」企業,持續打造未來工作和教育的解決方案。


Team

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Admin
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GM
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VP
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