Community Manager

About XY Finance

Incepted in 2021, XY Finance stands at the vanguard of birthing an omnichain universe for the next billion users. We have been empowering users and developers to engage seamlessly across diverse chains, erasing the constraints inherent within single blockchain silos.

We are funded by leading investors in the industry including: Circle, Animoca Brands, IVC, gumi Cryptos Capital, Lemniscap, and Mechanism Capital.

We reimagine the future where all chains turn into a single and simple web fostering a secure, efficient, and fluid transactional environment.

Responsibility

• Provide customer support via written communication channels in English.
• Analyze situations and resolve customer problems.
• Collaborate with internal project departments to resolve customer issues.
• Encourage active participation, advocate for the brand, and establish a loyal community.
• Suggesting new ways to promote company offerings to the community and to reach measurable value.
• Support marketing's educational content creation.
• Identity opportunities to expand the community base, increase loyalty, and reduce churn rate.
• Monitor and analyze community engagement metrics, providing regular reports and insights to the management team.

• Bachelor's degree in English, Marketing, or a related field.
• Proven track record with at least 1 year of experience in customer support, community management, and related roles.
• Exceptional communication skills with the ability to engage and interact effectively with diverse online communities.
• Proficiency in managing social media platforms including Discord, Telegram, etc.
• Strong problem-solving abilities and a proactive approach to addressing user concerns.
• Analytical mindset with the ability to derive insights from community data and metrics.
• Ability to work independently and manage multiple projects simultaneously.
• Knowledge of web3, blockchain or cryptocurrency industry or domain would be an advantage.