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1. 管理Technical support團隊。 2. 進行所有已上線之系統維運，包含問題解決、一次性需求(BAU)、資料彙整處理、跨部門協調及廠商溝通。 3. 分析prod. Issues，並提出綜整解決方案；分析issue根本原因，協助相關團隊解

We are seeking a Technical Product Support Manager to join our team. This role is crucial in supporting the technical aspects of our product offerings, ensuring that they meet our high standards of functionality and user satisfaction. The ideal candidate will have a solid technical background, excellent problem-solving skills, and a strong customer service orientation.

Overview: We are seeking a highly motivated and experienced bilingual (English and Chinese) Communications and Administration Specialist to join our team. The ideal candidate will be responsible for communicating with customers via email, sending out invoices, keeping track of expenses, and acting as a support coach on our adventure camps and school trips. (The requirement to be female is due to the need for at least one female on every trip or camp with female kids). The

▍工作內容 ◆ 客戶服務 企業客戶聯繫窗口，訂單處理、商品諮詢 ◆ 拓展市場 電話陌開、企客陌開 ◆ 標案執行 協助標案執行 ◆ 行政庶務 電話接洽、一般郵務、帳款追蹤、客戶資料整理、旗艦店零售客戶

Key Responsibilities - Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate customer's high-value problems (HVP), systematic bugs or systematic software failures. - Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases. - Participates in product design, testing, and documentation reviews as appropriate. Participate in user conferences. - Provide off-hours cus

Responsibilities • Review global and local 3rd-party apps and games focusing on app design, usability, and functionality, as well as compliance with platform best practices and store policies. • Evaluate app design and user experience across different device form-factors, such as phones, tablets, wearables, VR, TV and auto. • Provide in-depth quality feedback and consultation to 3rd party developers. • Identify, reproduce, classify, and file internal bugs with engineering rigor. • Anticipate, bu

付情况 7. 更新客服相關資料庫/客服紀錄匯總/ 服務資料回饋 8. 其他主管交辦事項 The Service Support will work directly with customers and internal departments to meet the service needs of the product line. The goal is to take care of the accurate and timely transmission of information to all involved parties in order to

您將在 Canner 經歷 在 Canner 的第 1 個月 了解 Canner 的核心價值，了解團隊合作的方針 隨著 Product manager / Product designer 的介紹，了解 modern data stack，全球資料領域的生態系，並了解 Canner 解決的問題及背後的痛點，以及在 modern data stack 中扮演的

We are looking for a 1st line support service representative to assist our client with technical problems when using our products and services. Technical Service responsibilities primarily include resolving client queries, recommending solutions, and guiding product users through features and functionalities. In addition, this role also keeps eyes on the monitoring of the performance of production IT Systems and be the point of contact for escalation for clients and internal groups. To be qualif

Description Lumina is seeking a proactive Customer Success Specialist to represent our brand in a unique customer-facing role. This role requires native-level fluency in written and conversational English. Unlike traditional CS roles, our CS specialists have Zoom calls with our customers daily, making the experience for everyone more engaging and social (not just support tickets 🎫). You’ll be helping our customers learn and use the Lumina product, and build a personal relationship with them