CakeResume Job Search

1.客服部門制度建置與管理 2.制定客服部門績效考核指標 3.管理客服部門績效考核 4.追蹤客訴案件、提升客戶滿意度 5.管理客戶服務紀錄。 6.對客服服務內容提供指導與建議

Job brief We are looking for an ambitious and energetic Customer Success Manager to help us expand our clientele. You will be responsible for ensuring the customer's success and satisfaction while also driving revenue growth for the company. The goal is to build strong relationships with customers and drive sustainable financial growth. Responsibilities Customer Success Onboard new customers, providing training and guidance on how to use the product or service effectively. Monitor customer usage

Lead , supports and improves operations and process to achieve strategic business initiatives and deliver service and financial results P&L responsibility for the branch office To be responsible for personnel leadership and personnel planning for the branch office in cooperation with the senior management Deploys continuous improvement efforts to drive productivity, reduce operating costs, streamline work processes and work collaboratively with others to provide seamless quality customer service

1. 會使用PL/SQL(Procedural Language/Structured Query Language)執行資料轉換及驗證。 2. 可獨立或與團隊合作，工作態度積極、負責，能配合公司規定 3. 懂得OBIEE(Oracle Business Intelligence Enterprise Edition)報表開發尤佳 4. 了解過 OFSAA(Oracle Financial Services Analytical Applications) ALM/FTP/