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Customer Success Manager
Job Description
Job brief
We are looking for an ambitious and energetic Customer Success Manager to help us expand our clientele. You will be responsible for ensuring the customer's success and satisfaction while also driving revenue growth for the company. The goal is to build strong relationships with customers and drive sustainable financial growth.
Responsibilities
Customer Success
- Onboard new customers, providing training and guidance on how to use the product or service effectively.
- Monitor customer usage and engagement to identify areas for improvement and provide guidance on best practices.
- Develop and implement customer success plans, outlining goals, objectives, and timelines for achieving success.
- Proactively identify and resolve customer issues, working closely with other departments to ensure a timely resolution.
- Analyze customer data and feedback to identify trends and insights, providing recommendations for product improvements or new features.
- Develop and maintain customer advocacy programs, such as case studies and referrals, to help build a strong brand reputation.
Business Development
- Seek new sales opportunities via inbound lead follow-up, outbound cold calls, and industry event networking.
- Research accounts, pinpoint key decision-makers, and cultivate interest to grow and sustain your sales pipeline.
- Work independently and with internal teams to plan pitches that speak to the client’s needs and objectives to close new business.
- Identify growth opportunities in campaigns, services, and distribution channels to boost sales.
Requirements
Requirements:
- Excellent communication and interpersonal skills to effectively interact with customers, team members, and other departments.
- Strong analytical and critical thinking abilities to assess data, trends, and market insights for informed decision-making.
- Ability to adapt to changing market conditions and customer preferences, staying agile in a dynamic work environment.
- A goal-oriented approach with a proven track record of meeting or exceeding sales and customer success targets.
- A commitment to delivering exceptional customer service and a deep understanding of customer needs to build and maintain strong client relationships.
- Proficiency in MS Office and CRM software (Experience with Hubspot is a plus)
- Fluent in both English and Chinese.
About us
Company Snapshot: Welcome to Aiello Inc.! 🚀
At Aiello Inc., we're not just another tech startup – we're a dynamic force in the world of technology, pioneering the future of conversational AI voice services. Powered by cutting-edge machine learning (ML) models designed for natural language understanding (NLU), our offerings span from Omni-channel customer communication integration to adaptable and continuously optimized commercial NLU modules. We convert unstructured enterprise data into structured brilliance, assist in building business data analysis backends, create industry knowledge graphs, and conduct proprietary ASR optimization training.
Imagine a world where businesses seamlessly communicate, adapt, and optimize using our state-of-the-art Conversational AI modules.
Impact on the Industry:
Conversational AI isn't just a buzzword; it's a revolution transforming finance, retail, customer service, travel, and healthcare.
Over the past three years, the market has witnessed explosive growth, reaching $5.1 billion. Aiello Inc. stands at the forefront, with projections anticipating the market to skyrocket to $46.29 billion by 2028 (Data Bridge). Investors are nodding in approval, and Headline Asia recognizes us as a Top 5 Startup in the #Sound Industry (Japan and Taiwan edition).
Meet the A-Team:
Our dream team comprises global rockstars from Google, Qualcomm, MediaTek, and more. Originating in Taipei, we've spread our wings to Tokyo, Bangkok, and beyond. we're on a mission to turbocharge industries, break into the Asian scene, offer multilingual solutions, and conquer markets in Japan and Southeast Asia. Ready to join the international AI party with us?
The Aiello Essence: Where Vibe Meets Mindset
"Work hard, play hard" isn't just a motto; it's our way of life. Our team of tech enthusiasts values sharing AI tech knowledge, embracing change, and savoring those 'aha' moments. Aiello Inc. is on the lookout for passionate individuals ready to embark on an entrepreneurial journey and create the next big thing.
Guided by Aiello Principles - Our Collective Mindset:
- Positive and Pursuing Excellence
- Focus on Important and Right Things
- Courage to Try and Embrace Change
- Willingness to Share
- Work Hard, Play Hard
Discover our super DNA – Be an Aielloer:
- Business Focus: Aim for business bullseyes.
- Problem-Solving and Decision Making: Troubleshoot like a boss.
- Teamwork and Collaboration: Working seamlessly within a team.
- Managing Through Change and Uncertainty: Thrive in chaos as change champions.
- Dynamic Learning Mindset: Become a Learning Ninja, mastering the art of continuous learning.
Our Stellar Approach – The Aiello Way:
- Worldwide Wizardry: Think global, act international.
- Quality Crusaders: Set the gold standard.
- Open-Door Magic: Our secret sauce? Openness!
- Work + Fun Equation: Where challenge meets fun.
- Innovation Incubator: A breeding ground for game-changers.
