Serving as the first point of contact for internal customers seeking technical assistance over the IT ticketing system. Provide day-to-day support to ensure the smooth running of IT facilities ( computers, network devices, printers....) as well as end-users requirements; Troubleshoot and resolve application issues, maintain and update technical support documentation; Asset management: follow hardware delivery process, IT inventory status updating. Be able to support non-production teams in event
1 years of experience required
No management responsibility