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1. Build infrastructure of customer service in different phases. 2. At customer service phase issue management SW including but not limited to A. Problem description B. Escalation design C. Accurate record the problem related data D. Assign corresponding owners to take action E. Action result monitoring F. Solution description G. Problem- root cause analysis for AI usage H. Reporting I. Product improvement suggestion and proposal 3.Daily

Overview: This role is for an experienced engineer with proven history in architecting and implementing web services, APIs, databases, and the other components necessary to power complex client-side applications using Node.js and Typescript. This role will work closely with the rest of a small startup team to bring the first phase of the MoreHarvest roadmap to life. In this role, you will have both the freedom to make decisions regarding the design and implementation of

Review and analyze system Develop effective strategies and test plans Execute test cases and analyze results Execute testing (somke test, Functional test, Integration test) on multiple environments Create logs to document testing phases and defects Report bugs and errors to development teams Help troubleshoot issues Work with cross-functional teams to ensure quality throughout the software development lifecycle