1. Build infrastructure of customer service in different phases.
2. At customer service phase issue management SW including but not limited to
A. Problem description
B. Escalation design
C. Accurate record the problem related data
D. Assign corresponding owners to take action
E. Action result monitoring
F. Solution description
G. Problem- root cause analysis for AI usage
H. Reporting
I. Product improvement suggestion and proposal
3.Daily operation
A. communication among all stakeholders and keep all of them update to date
B. Resources allocation optimization
C. In time update
D. Follow up till resolved
E. Structural address the root cause in the organization
F. Systematic approach to problems
4. Follow the SOP of customer service and always execute with result.
5. Team build-up and management

[Must Have]
1. Listener and strong client-facing with excellent communication skills
2. Analytical with calm personality
3. Background in technical/ software/ engineering
4. Proficiency in English
5. Open minded
6. Integrity
7. Growth mindset
8. Flexibility
9. Commitment
10. Team work
11. Good will
12. Ownership

[Nice Have]
1. Open minded
2. Mature worker
3. Team player spirit
4. Working experience in customer support as a plus
5. Vision
6. Reader
7. Learner
8. Proactive
9. Communicator
10. Sense of humor
11. Situation awareness

Firstly, we will review your resume and send you interview questionnaire if passed the review. Once move along the process, the whole interview phases will take roughly 2-3 weeks. We will totally be having 2 interviews and 1 follow up meeting. Each interview takes approximately 1 hour.

• Interview questionnaire for review
• 1st interview with reporting line manager for hard-skill set check
• 2nd interview with HR manager or stakeholders for culture fit and soft-skill set check
• Follow-up meeting to discuss package, working model and probation tasks

Working location and package is negotiable once passed probation.