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【Application Channel】 Please apply via: https://grnh.se/ff72c8943us 【About the role】 We're seeking a passionate and customer-centric [ Sr. Technical Support Engineer] to serve as the essential link between our solutions and first-line support for users. Your mission will be to provide timely and precise support, ensuring that users' concerns are addressed effectively. You'll be pivotal in handling technical challenges, facilitating seamless team communication, and integrating customer feedback

Key Responsibilities CSG (Common Solutions Group) Technical Support Engineer (TSE) - This Requisition lists a Primary Location, but candidates from most Global Locations will be considered - Travel Support Percentage 25% but could be higher The AGS Technical Support Engineering organization provides advanced remote and onsite technical support to Global FSO Site Teams. This job requisition is specifically for the TSE-CSG team which provides technical support for CSG and Kaisen Factory Interface

動見科技從影像 AI 演算法開發到使用者網站平台，打造一個為商業車隊賦能的車隊管理服務，並逐步擴大服務面向。這套已經獲得國內外大型企業採用的解決方案正在尋求一位有經驗的FAE客

1. 管理Technical support團隊。 2. 進行所有已上線之系統維運，包含問題解決、一次性需求(BAU)、資料彙整處理、跨部門協調及廠商溝通。 3. 分析prod. Issues，並提出綜整解決方案；分析issue根本原因，協助相關團隊解

1. Prepare, review, and produce technical documentation targeting a diverse audience with varying technical knowledge and know-how of our products. 2. Fully understand our products, solutions, and concepts and then translate the technical information into easily understandable content. 3. Work with PMs, developers, and technical support to produce content ranging from UI elements, operation steps, user manuals, training material, or other types of documentation that will instruct, educate, and g

職務： OPSWAT 目前正在招募 (資深) 技術支援工程師加入我們的客戶支援團隊。(資深) 技術支援工程師負責管理客戶問題，以確保客戶問題得到快速且滿意的解決。同時也致力於指導和帶領他人參與支援

We are seeking a Technical Product Support Manager to join our team. This role is crucial in supporting the technical aspects of our product offerings, ensuring that they meet our high standards of functionality and user satisfaction. The ideal candidate will have a solid technical background, excellent problem-solving skills, and a strong customer service orientation.

Job Description: - Pre-sales and client meeting support - Assist sales team in making appropriate contacts at existing clients - Identify additional opportunities at existing clients and work with sales team to close - Assist in the development of account strategy - Presentation and demonstration support - Consultative Selling - Work with the core sales organization to meet bookings and revenue - Support the development of proposals, SOWs and other contract documentation - Perform installations,

工作內容 Your key responsibilities include: • Serving as the first point of contact for staff seeking technical assistance over email, chat, phone, and in person. • Supporting on-site technology including network, video conferencing and printing. • Assisting with asset management including ordering new hardware (e.g. laptops, phones, monitors, accessories), setup and configuration and coordinating repairs with selected vendors. • Assist with onboarding and offboarding of staff. • Assist with some as

JOB PURPOSE *To lead the technical relationship with important customers, including jointly planning activities, tracking open issues, coordinating resources, and documenting the status. *To take the lead in resolving technical issues for customers, facilitate the communications among multiple parties and identify necessary support resources (including escalation handling) from customers, vendors, and internal parties. *To handle customer post-sales activities like service provisioning, service