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Collaborate with media planners to build the holistic campaign structure, budget allocation, and key performance metrics with clear rationale. Set up, implement, optimize, and report an ad based on key performance metrics on specificdigital platforms Drive tactical execution including display, video, search, mobile, and social Analyse and recommend optimization solutions to tactical channel activation and holisticcampaign Maintain regular communications and checkpoints with internal teams (CS, M

WE NEED YOU: ✔ Ensure Quality Monitoring is done to improve overall quality performance across the project based on the quality standards ✔ Provide feedback and coaching based on quality audits, complaints, and seller satisfaction ✔ Remarks to improve their communication and overall quality performance ✔ Train Agents on soft skills, call handling, and communication skills, new implementations, and process changes ✔ Provide report and analysis on quality progress ✔ Ensure contact reason categorie