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✧工作內容： ① 電話客服、接待現場玩家 （處理玩家預約問題，提供當天可預約場次） ② 協助遊戲內的突發狀況 （處理機關、線路或道具損壞的狀況） ③ 人員培訓、協助安排工讀生班表 ④ 小額簡易的出納

Job Title Technical Project Lead Degree: Master, PhD Work Experience: 10-15 years, 16+ years Travel: 10% Workplace Types: Hybrid Job Description: Introduction to the job The position is responsible for managing products as follows: HMI Product Install Base eP5 XLE Product eP6 eScan1100 (Multibeam Inspection tool) eScan2200 (Multibeam Inspection tool) Project lead responsibilities: Arrange the budget (TAP) for the project Update the product projects status to corresponding PDM (Product manager) a

1. Build infrastructure of customer service in different phases. 2. At customer service phase issue management SW including but not limited to A. Problem description B. Escalation design C. Accurate record the problem related data D. Assign corresponding owners to take action E. Action result monitoring F. Solution description G. Problem- root cause analysis for AI usage H. Reporting I. Product improvement suggestion and proposal 3.Daily