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WE NEED YOU: ✔ Ensure Quality Monitoring is done to improve overall quality performance across the project based on the quality standards ✔ Provide feedback and coaching based on quality audits, complaints, and seller satisfaction ✔ Remarks to improve their communication and overall quality performance ✔ Train Agents on soft skills, call handling, and communication skills, new implementations, and process changes ✔ Provide report and analysis on quality progress ✔ Ensure contact reason categorie

Develop toB applications having a massive amount of data from scratch Participate in whole development process including coding, testing, deployment, CI/CD Design a complex architecture which includes API linkage to external systems Quickly fix system failures or abnormalities by monitoring or notifications Introduce tools, systems and cultures for efficient development Develop fundamental skills of team members

Design the AWS cloud infrastructure Setup tooling for “Infrastructure as Code”, following the “cattle, not pets” approach Set guidelines and conventions for serverless environment Implementation, deployment and ongoing management of AWS cloud infrastructure (e.g. storage, databases, compute, OS, monitoring,..)