Technical Support Engineer 工作內容: 1.處理客戶技術相關問題/異常狀況協助處理,進而提升客戶滿意度 2.教導及協助客戶使用產品、問題排除及交換意見,包括技術支援和故障排除...等 3.學習軟體產品等相關知識,以便能夠快速協助客戶 4.紀錄客戶反饋和問題,並提供改進和優化的建議 工作地點: 知名外商軟體公司(信義區) Roles and Responsibilities Ownership of the Customer Support Experience: Act as a technical focal point in cooperative relationships with world-wise customers, providing timely, accurate, and effective solutions for their issues. Ownership of the Resolution for Customer’s issues: Use trace analysis, debug skills, source code
1 years of experience required
No management responsibility