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Ade Fidyah Lestari
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Ade Fidyah Lestari

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Experienced Customer Relation Management and Corporate Executive with a demonstrated history of working in the public relations and service industry. Skilled in Retail, Complain Handling, Customer Relationship Management (CRM), Asset Management, Corporate Communications, and Business English. Strong customer oriented professional with a Bachelor's Degree focused in English Language and Literature, General from Airlangga University Surabaya.
Vantage Asset Management Ltd
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Universitas Airlangga
Arcadia, CA, USA

Professional Background

  • Current status
    Employed
  • Profession
    Project Management
    CRM Specialist
    Communications
  • Fields
  • Work experience
    6-10 years relevant
  • Management
  • Skills
    Word
    Google Drive
    PowerPoint
    Excel
    Canva
    Time Management
    Project Management
  • Languages
    English
    Fluent
  • Highest level of education

Job search preferences

  • Desired job type
    Part-time
    Not interested in working remotely
  • Desired positions
  • Desired work locations
  • Freelance

Work Experience

Declare Issue Department

Jan 2019 - Present
California, USA

Corporate Executive

Feb 2017 - Dec 2018
1 yr 11 mos
Lamongan Regency, East Java, Indonesia

Marketing Executive

Sep 2015 - Feb 2017
1 yr 6 mos
Lamongan Regency, East Java, Indonesia
Conducting market survey and plan, promotion to achieve the goals. Arranging direct meeting for B2B and B2C. Managing the administration, schedule of logistics delivery, maintenance, and clients' relation.
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Executive Representative

Dec 2014 - Jul 2015
8 mos
Jakarta, Indonesia
DocDoc is the largest Asian centralized medical appointment system. Main duties: 1. Receiving and submitting patients' appointment requests through Phone Booking and Live Chat to the system. 2. Helping and giving patient an insight of which doctor/clinic is right to their condition. Processing the pending appointments and the Website bookings in addition. 3. Communicating and negotiating to the patient and doctor/clinic in purpose to help patient confirming the appointment and provide more information according to their needs. 4. Gathering and following up any other inquiries submitted in our main line and email support. 5. We help patient for free, no additional charge of the appointment booking.

Telemarketing Executive

Dec 2013 - Nov 2014
1 yr 0 mos
Gedung WorthCase, Graha ISH, Jl. RS. Fatmawati Raya No.75, RT.6/RW.5, Cipete Utara, Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12150, Indonesia
As an agent who handles several international projects, I am required to be able to: 1. Research the information of client, design the strategy, offer and its alternative. 2. Do the proper greeting to customer/client suits with their culture. 3. Communicate well and gather their information as much as possible. 4. Follow up and response the pending customer/client's inquiries. 5. Lead and persuade customer/client. 6.. Help them to proceed the agreement/contract as soon as possible. The international campaigns: 1. Titan Telecom (UK) 2. Vic Solar (AU) 3. One Bill Telecom (UK) 4. Telkomsel Malaysia 5. Spark Energy (USA) 6. Odessy Group (AU)

Education

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Bachelor’s Degree
English Language and Literature, General
2009 - 2013
Activities and societies
Unit Kegiatan Tari dan Karawitan (Traditional Art Community)
High School Diploma
Environmental Science
2006 - 2009
Activities and societies
Master of Ceremony of High School Graduation, Band Vocalist, Graduation Fashion Performer.