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Energetic and reliable customer service representative who leverages superior communication and relationship building strengths to increase and retain long-term, loyal customers. Capable of working alone or with teams to accomplish on- time and accurate clerical tasks. Motivated accountant familiar with accounting standards and procedures.

Kwame Nkrumah University of Science and Technology

Administrative Assistant @ Fiandad Ghana Limited | Accra, Ghana.

Adwoa Serwaa Bonsu

Fiandad Ghana Limited | Accra, Ghana.

Administrative Assistant

•	Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work. 
•	Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software. 
•	Process payroll information. 


•	Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations in a timely manner to guarantee a high level of customer service and delight.
•	Examined cheques for endorsements and verified other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
•	Resolved customer issues using strong interpersonal skills and conflict resolution techniques.


GCB Bank Limited | Kumasi, Ghana.

Customer Service Representative

•	Advised customers on bank products, services and financial planning options.
•	Modified, opened and closed customer accounts.
•	Expanded customer relationships by maintaining a regular follow-up process and building rapport with each customer.


Branch Support Staff - Intern

•	Operated computers programmed with accounting software to record, store, and analyze information. 
•	Supported department staff by performing a wide range of clerical and administrative tasks.
•	Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.


Ghana Water Company Limited | Kumasi,Ghana.

Accounts Clerk Assistant - Intern

•	Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in a neat and organized fashion.
•	Supported office operations, managed client correspondence, ensured record tracking and handled internal communications.
•	Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendars and creating weekly or monthly reports and presentations. 


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