• Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work. • Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software. • Process payroll information.

• Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations in a timely manner to guarantee a high level of customer service and delight. • Examined cheques for endorsements and verified other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents. • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.

• Advised customers on bank products, services and financial planning options. • Modified, opened and closed customer accounts. • Expanded customer relationships by maintaining a regular follow-up process and building rapport with each customer.

• Operated computers programmed with accounting software to record, store, and analyze information. • Supported department staff by performing a wide range of clerical and administrative tasks. • Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.

• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in a neat and organized fashion. • Supported office operations, managed client correspondence, ensured record tracking and handled internal communications. • Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendars and creating weekly or monthly reports and presentations.